Senior ServiceNow UX Developer

Truist • Atlanta, GA

30d • Onsite

About The Position

We are seeking a ServiceNow UX Developer to lead the front-end experience for custom ServiceNow applications and portal experiences, with a strong emphasis on Employee Center Pro and modern UI patterns. This role will partner closely with product owners, process SMEs, and platform engineering to design and build intuitive, scalable, and accessible employee experiences across HR Service Delivery (HRSD) and Workplace Service Delivery (WSD). The ideal candidate is hands-on, opinionated about user experience, and comfortable turning requirements into clean, performant, and reusable UX components that align with platform standards and enterprise governance.

Requirements

• Bachelor’s degree and eight to twelve years of experience as a developer or equivalent education and related training or experience
• Deep specialized and/or broad functional knowledge
• Sound understanding of business and organizational strategies and processes
• Ability to interpret internal and external business challenges and recommend best practices
• Ability to lead complex projects
• Sophisticated analytical skills and the ability to solve complex technical and business problems
• Ability to influence others at senior levels to adopt a new perspective

Nice To Haves

• 5+ years of hands-on ServiceNow development experience with a strong focus on UX / front-end.
• Demonstrated experience building experiences in Employee Center Pro.
• Practical experience supporting HRSD and WSD use cases (portals, catalog experiences, case journeys, workplace requests).
• Strong skills in: UI Builder and modern ServiceNow UX patterns Service Portal (pages, themes, widgets) and/or legacy portal development as applicable HTML / CSS / JavaScript (and comfort debugging client-side behavior)
• Experience translating business requirements into clean user experiences and scalable UI patterns.
• Strong communication skills; able to explain UX decisions and tradeoffs to technical and non-technical audiences.

Responsibilities

• Design and build employee-facing experiences using Employee Center Pro, ensuring consistency, usability, and adoption.
• Develop and maintain Service Portal / Employee Center pages, widgets, and UI components to support HRSD and WSD journeys (e.g., onboarding, case management, workplace requests, space/room services).
• Translate user needs into journey-based experiences, simplifying complex processes into intuitive steps.
• Build the UI layer for custom ServiceNow applications, including forms, interactive experiences, and guided flows.
• Develop reusable UI components and patterns that can be leveraged across multiple teams and service lines.
• Partner with platform developers to ensure front-end designs map cleanly to data models, workflows, and integrations.
• Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions.
• Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution.
• Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.
• Write and run unit tests.
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Interpret internal/external business challenges and recommends best practices.
• Use sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentor less experienced teammates to build technical expertise.
• Does not have management responsibilities. This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management. Therefore, in the technical industry and many companies, this position is often aligned at the same level as an entry level manager. This creates a career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay.
• In an Agile environment: Act as an Agile champion. Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for development and developing unit testing, and supporting integration and functional testing. Responsible for providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees