Senior ServiceNow Platform Engineer (Senior Software Developer)

Northwell Health

1d

About The Position

Northwell is seeking a highly skilled and experienced Senior ServiceNow Platform Engineer to join our dedicated Platform team. This pivotal role involves hands-on development, administration, and continuous improvement of our enterprise ServiceNow instance. You will be instrumental in designing and implementing complex solutions, developing robust integrations, and ensuring the platform's stability and performance. A strong focus will be placed on leveraging advanced capabilities such as Flow Designer, expert-level scripting, and the implementation/support of Now Assist. You'll drive best practices, conduct code reviews, and contribute significantly to our platform's evolution.

Requirements

• Proven track record of 3+ years of hands-on experience in ServiceNow platform development and administration.
• Demonstrable expertise in CMDB utilization for robust solution design, implementation, and data model governance.
• Extensive experience with server-side (Business Rules, Script Includes, Workflows) and client-side (Client Scripts, UI Policies) scripting on ServiceNow, utilizing JavaScript and Glide API.
• Expert-level proficiency in designing and implementing complex solutions using ServiceNow Flow Designer.
• Solid experience in developing and maintaining Service Catalog items, Record Producers, and Order Guides.
• Significant experience designing, building, and supporting integrations with external systems using various methods (e.g., REST, SOAP, IntegrationHub).
• Direct, hands-on experience with ServiceNow Now Assist implementation, configuration, and ongoing support.
• Strong communication skills to work collaboratively and clearly relay information with immediate platform team and cross-functional teams - including implementation partners, and other development teams.
• Experience presenting solutions to both technical and non-technical audiences.
• Experience participating in or leading platform upgrades, patching cycles, managing skipped records, and defect remediation.
• Familiarity with code review processes and a strong commitment to upholding ServiceNow best practices and coding standards.
• Strong analytical and troubleshooting skills for platform incidents and defects, with a focus on root cause analysis.
• Ability to provide technical guidance and mentorship to less experienced team members.
• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Nice To Haves

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) - e.g., ITSM, Discovery, CMDB
• ITIL v3 or v4 certifications

Responsibilities

• Designs, develops, implements, and maintains internally designed applications in collaboration with cross-functional team of application, infrastructure, and project management teams.
• Writes new programs or modifies existing to meet project requirements.
• Investigates and tests new software solutions or products, as necessary.
• Ensures task identification, work effort estimates, and works schedules for development and maintenance activities.
• Produces supporting documentation such as metadata and diagrams of entity relationships, business processes, and process flow.
• Develops and maintains standards, including organization, structure, and nomenclature (data architectures, models, tools and databases).
• Responsible for resolution of first tier application needs or emergencies.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior