Senior ServiceNow Discovery & Service Mapping Engineer

RBC • Toronto, ON

34d

About The Position

As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.

Requirements

• 3+ years of hands-on experience with ServiceNow Discovery and Service Mapping modules.
• Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.
• In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. – Hyper-V, VMware.
• In-depth knowledge of ServiceNow reconciliation process and identifying the frameworks that are related to ServiceNow mapping.
• In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.
• Experience with ITIL v4 frameworks, particularly in Configuration Management and Service Asset & Configuration Management (SACM).
• Excellent problem-solving, communication, and stakeholder management skills.

Nice To Haves

• Familiarity with ServiceNow Event Management, Orchestration, or ITOM modules.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Kubernetes, Docker).
• Knowledge of network protocols (SNMP, SSH, WMI) and infrastructure monitoring tools (e.g., Splunk, Nagios).
• Agile/Scrum methodology experience in IT service delivery projects.
• ServiceNow Certified Implementation Specialist (CIS) – Discovery or equivalent certification.
• ITIL 4 Foundation Certified.

Responsibilities

• Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.
• Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.
• Collaborate with stakeholders and support teams to align solutions with business objectives
• Document technical processes, create training materials, and mentor junior team members.

Benefits

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
• We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
• Opportunity to achieve great success and grow your career with RBC.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed