Senior ServiceNow Discovery & Service Mapping Engineer
RBC•Toronto, ON
•Onsite
About The Position
As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.
Requirements
- You have a strong background as a System Engineer/Analyst OR
- You have experience with ServiceNow CMDB OR
- You have experience with ServiceNow Discovery
Nice To Haves
- ServiceNow Certified Implementation Specialist (CIS) – Discovery
- ServiceNow Certified Systems Administrator (CSA)
Responsibilities
- Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.
- Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.
- Collaborate with stakeholders and support teams to align solutions with business objectives
- Document technical processes, create training materials, and mentor junior team members.
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
