Senior ServiceNow Engineer

NISA Investment Advisors, LLC•Clayton, MO

About The Position

The Senior ServiceNow Engineer is a senior member of NISA's ServiceNow Engineering team, driving platform strategy and new capabilities across ITSM, ITOM, HRSD, DevOps, automation and AI-enabled capabilities. The role partners closely with business stakeholders and IT leadership to translate requirements into ServiceNow solutions and to provide a top-tier platform experience across the firm. Consistent with NISA's collaborative culture, this role sets platform standards and drives outcomes by partnering with other ServiceNow developers and vendor teams rather than working in isolation.

Requirements

Bachelor's degree in computer science, information systems, or a related field, or equivalent experience
4+ years of experience working with the ServiceNow platform
Experience across ITSM, ITOM, ITAM, HRSD, and DevOps modules
Experience implementing ServiceNow modules
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Experience with ServiceNow Portal development
Experience troubleshooting release deployments and system configuration using ServiceNow diagnostic tools, system logs, and performance analytics
Experience in JavaScript, ServiceNow Glide objects, AngularJS, Bootstrap, CSS
Experience translating business requirements into functional and technical specifications for ServiceNow configuration, workflow automation, and integrations
Excellent written and verbal communication skills for both technical and non-technical audiences, with the ability to convey technical concepts clearly

Responsibilities

Serve as the primary liaison between business stakeholders and the ServiceNow Engineering team, translating business requirements into ServiceNow solutions across ITSM, ITOM, HRSD, DevOps, and other key modules
Support the daily cross-functional operational readiness of the ServiceNow platform, monitoring platform health and coordinating remediation to ensure stability and reliability for enterprise-wide services
Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, contributing technical estimation and design input to the team's delivery cadence
Manage the lifecycle of change requests and coordinate deployments across development, test, and production environments, enforcing change-control discipline consistent with NISA's IT service management practice
Partner with implementation vendors to confirm delivered work adheres to ServiceNow platform best practices and NISA's configuration standards
Set and reinforce ServiceNow best practices across other business-unit developers building on the platform, providing peer guidance to maintain platform-wide consistency and supportability
Administer all ServiceNow instances, including planning and executing upgrades and patches, opening and managing cases with ServiceNow support, participating in code peer reviews, and reviewing update sets prior to production promotion
Apply automation and AI-enabled capabilities within the ServiceNow platform to accelerate configuration, development, and support work, with human review on every change bound for production
Partner with Application Management, End User Support, and Cybersecurity on platform work touching shared services, integrations, and security controls