Senior ServiceNow Developer

CACI International

About The Position

We are looking for a highly skilled Senior ServiceNow Developer with expertise in Enterprise implementations to support our DoD customer to implement an enterprise IT service delivery model that provides high-quality, and cost-effective services to enable mission success and improve end-user experience across the customer environment. On this program, we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) system, IT Storefront, Enterprise Service Desk (ESD) and Configuration Management Database (CMDB).

Requirements

U.S. Citizen
Active DoD Secret clearance OR the ability to obtain
15+ Years of relevant experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience).
Certified ServiceNow Developer
Advanced level of ServiceNow development skills required.
A strong understanding of ITSM, ITIL and CMDB.
Significant experience with complex catalog items and supporting flows.
JavaScript/AngularJS development experience.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Must be self-motivated with a proven track record in ITSM technologies with ability to perform in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
Must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Proven experience with key technologies relevant to the ServiceNow integrations and security framework
Experience leading ServiceNow engagements through design, development, implementation and maintenance cycles.
Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools.

Nice To Haves

Extensive experience as a ServiceNow developer within a large enterprise.
Experience developing e-commerce platforms within ServiceNow, including configuration, customization, and support of catalog items, order workflows, and payment gateway integrations.
Experience with data modeling, data warehousing, and ETL processes

Responsibilities

Provide expert level development support for the implementation of an IT Storefront in ServiceNow.
Collaborate with Senior leadership and a diverse team on the criteria and process maps required for the continued build out of the IT Storefront.
Design, develop and test technical solutions.
Create and manage scripts and workflows/flows.
Build dashboards based on application data models and external data sources.
Address problems of systems integration, compatibility and multiple platforms.
Consult with project teams and end users to identify application requirements.
Participate in development of software documentation and technical reports.
Participate in engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation.
Play a key role in the development of the long-term strategy and strategic direction for ServiceNow Services including the formulation of capability roadmap.
Engage in workshops and meetings to gather requirements, present and validate solutions and test the interpretation of the client’s needs.
Understand and drive process optimization, efficiencies and productivity.
Act as a mentor to support less experienced colleagues.
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Contribute to architecture design and reviews as required, ensuring initiatives are aligned with future state.
Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security, privacy, and compliance regulations.
Contribute to data governance policies and procedures to ensure data quality and accuracy.
Perform data analysis to identify trends, patterns, and anomalies.