Service Delivery Center - Senior ServiceNow Developer
About The Position
Drive enterprise‑scale transformation on one of the world’s most powerful workflow platforms. In this role, you’ll design and deliver ServiceNow solutions that solve complex problems, enable smarter ways of working, and support mission‑critical outcomes for EY teams and clients across industries. EY’s Service Delivery Center continues to expand its ServiceNow capabilities to meet growing demand across the firm and our clients. As a Senior ServiceNow Developer, you’ll play a key role in shaping platform architecture, leading complex implementations, and influencing how ServiceNow is used at scale. You’ll work alongside technologists and consulting teams to deliver secure, high‑quality solutions while mentoring others and setting development standards.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
- Five or more years of hands‑on ServiceNow development experience in large or complex enterprise environments
- Strong expertise in ServiceNow platform architecture and core development components, including business rules, client scripts, workflows, and UI policies
- Proven experience integrating ServiceNow with external systems using REST and SOAP APIs
- Experience working in Agile or Scrum delivery environments
- Strong communication skills, with the ability to engage both technical and non‑technical stakeholders
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Nice To Haves
- Experience delivering ServiceNow solutions aligned to industry‑specific requirements
- Exposure to advanced ServiceNow modules such as ITOM, SPM, IRM, or Security Operations
- Experience supporting AI‑enabled solutions or integrations, such as conversational or automation capabilities
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules (for example, ITSM, ITOM, SPM, or IRM)
- Additional ServiceNow mainline or advanced certifications
Responsibilities
- Designing and delivering ServiceNow solutions across multiple modules, such as IT Service Management, IT Operations Management, Asset Management, Strategic Portfolio Management, Integrated Risk Management, Security Operations, HR Service Delivery, and Customer Service Management
- Developing custom applications, workflows, business rules, client scripts, and integrations using JavaScript and Glide
- Owning platform architecture decisions to ensure scalability, performance, security, and alignment with ServiceNow best practices
- Designing and implementing integrations between ServiceNow and third‑party enterprise systems using REST and SOAP
- Partnering with business and technology stakeholders to translate requirements into effective technical solutions
- Acting as a ServiceNow subject matter expert by supporting complex issues, mentoring team members, and promoting platform standards
Benefits
- comprehensive compensation and benefits package
- medical and dental coverage
- pension and 401(k) plans
- paid time off options
- flexible vacation policy
- time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
