Senior ServiceNow Developer

SAIC•Newington, VA

13h•Onsite

About The Position

SAIC is seeking a skilled and motivated Senior ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The Senior ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in Springfield, VA.

Responsibilities

Design and Development: Develop and customize ServiceNow applications, modules, and workflows to meet business and operational requirements, leveraging modern best practices.
Platform Configuration: Configure ServiceNow components, including UI policies, business rules, client scripts, workflows, ACLs, and system properties, to enhance platform functionality and usability.
Integration Management: Design and implement integrations between ServiceNow and other enterprise systems and data sources using APIs, middleware, and scripted solutions.
Custom Applications: Build custom ServiceNow applications and modules to address unique organizational needs, providing scalable and efficient solutions.
Automation & Optimization: Create and maintain automated workflows, streamline processes, and identify opportunities to improve service delivery through automation.
Troubleshooting & Maintenance: Perform diagnostics, issue resolution, and platform upgrades while minimizing service disruptions and ensuring system security.
Documentation: Create and maintain technical documentation, including design specifications, workflow diagrams, and operational procedures for ServiceNow configurations and applications.
Stakeholder Collaboration: Work closely with stakeholders, project managers, process owners, and technical teams to translate business requirements into tailored platform solutions.
Quality Assurance: Conduct testing and validation of ServiceNow configurations and custom applications to ensure performance, scalability, and compatibility with organizational standards.
User Support: Provide support and training to end-users and administrators, ensuring optimal use of the ServiceNow platform and expanding platform adoption.