Senior ServiceNow Developer HRSD

Capgemini • Dallas, TX

10d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionEnterprise Service Management (ESM) ServiceNow Employee Center Pro (ECP) HR Service Delivery (HRSD) Developer
The ServiceNow ECP/HRSD Developer builds and configures solutions on the ServiceNow platform to enable a modern employee experience through Employee Center Pro (ECP) and efficient HR Service Delivery (HRSD) operations. This role works closely with HR stakeholders, business analysts, architects, and QA to implement HR services, case management workflows, knowledge and catalog experiences, portal content and design, integrations, and automation—while ensuring solutions are secure, scalable, upgrade-safe, and aligned to enterprise standards.
 

Requirements

• 3–6+ years ServiceNow development experience (or equivalent platform development).
• Hands-on experience implementing HRSD and/or Employee Center / Employee Center Pro.
• Strong knowledge of ServiceNow development fundamentals:
• Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes
• Data model design (tables, fields), ACLs/roles/groups
• Experience with Service Catalog (record producers, variables, catalog client scripts, workflows/flows).
• Understanding of secure development practices and handling of sensitive data.
• ITIL 4/5 (required)
• ServiceNow CSA (Certified System Administrator) (required)
• Strong problem-solving and debugging skills in complex, multi-stakeholder environments
• Ability to interpret requirements and translate into working configurations and clean, maintainable code
• Attention to detail and commitment to quality, security, and upgrade safety
• Collaborative communication across HR, IT, architects, and testers
• Pragmatic mindset: maximize OOTB, minimize technical debt, design for reusability

Nice To Haves

• Experience with HR Agent Workspace, lifecycle events, document management, and advanced case routing.
• Experience building employee experiences using UI Builder / Experience patterns (where applicable).
• Integration experience with Workday/SAP HCM/payroll and identity systems (Azure AD/SSO).
• Experience with Virtual Agent implementations for HR intake and self-service.
• Familiarity with Now Assist / AI features (e.g., case summarization, suggested responses, knowledge generation) where enabled.
• Performance Analytics experience (HR dashboards, KPIs, reporting).
• CIS – HRSD (highly preferred)
• CAD (Certified Application Developer)
• Any Employee Center / Portal / UX-related ServiceNow micro-certifications (where applicable)

Responsibilities

• HRSD Configuration & Development
• Configure and enhance HRSD capabilities including:
• HR case types, templates, assignment/routing rules, HR tasks, SLAs/OLAs
• Notifications, approvals, escalations, and communications templates
• HR Agent Workspace configurations (forms, lists, agent assist elements where applicable)
• Build and maintain workflow/automation using Flow Designer, business rules (when needed), and scripted solutions in line with best practices.
• Employee Center Pro (ECP) Experience Development
• Configure and build Employee Center Pro experiences:
• Topic pages, content blocks, landing pages, navigation structure, and branding
• Knowledge and catalog presentation patterns for self-service optimization
• Search tuning and content relevance improvements (with knowledge owners/UX)
• Implement consistent UX patterns, accessibility considerations, and responsive design.
• Service Catalog & Knowledge Enablement (HR Services)
• Build HR service catalog items (including record producers), variables/variable sets, UI policies, and workflows.
• Configure knowledge bases, article templates, taxonomy, and publishing workflows.
• Partner with HR and content owners to implement deflection-focused experiences (find answers fast, reduce case volume).
• Integration & Data Enablement
• Develop and support integrations between ServiceNow HRSD and HR/enterprise systems (examples: Workday, SAP HCM, payroll providers, identity systems, document repositories).
• Use IntegrationHub, REST/SOAP APIs, Scripted APIs, and MID Server patterns as needed.
• Implement robust error handling, logging/monitoring hooks, and reconciliation support.
• Security, Privacy & Compliance for HR Data
• Implement HR data protection requirements (PII/confidential cases) through:
• Roles, groups, ACLs, data policies, field security, and restricted read/write patterns
• Secure handling of attachments and documents
• Auditing support and privacy-by-design practices
• Follow internal standards and regulatory requirements as applicable (e.g., GDPR/CCPA where relevant).
• Quality Engineering & Release Execution
• Create and maintain automated/regression tests where applicable (e.g., ATF), support SIT/UAT, and resolve defects quickly.
• Ensure upgrade-safe development practices (limit customizations, avoid anti-patterns, use OOTB capabilities where possible).
• Support DevOps processes: code reviews, source control/CI-CD (where implemented), deployment packaging, and release documentation.
• Operational Readiness & Continuous Improvement
• Participate in hypercare, troubleshoot production issues, and execute root cause analysis and corrective actions.
• Maintain configuration documentation, reusable components, and solution runbooks.
• Recommend enhancements to improve employee experience, agent productivity, and platform maintainability.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees