Senior ServiceNow Developer (CMDB)

Capgemini•McLean, VA

3d•$125,000 - $145,000•Hybrid

About The Position

ITC Digital Solutions is seeking highly motivated and experienced mid-senior level ServiceNow Developer to join our team to support our government clients. The successful applicant will lead the design, development, and implementation of the ServiceNow solution, ensuring seamless integration with our collaborators. You will have the chance to use and develop your skills, work with a driven and innovative team, engage with different collaborators, and strengthen ITC’s capabilities.

Requirements

U.S. CITIZENSHIP IS REQUIRED.
ABILITY TO OBTAIN AND MAINTAIN A GOVERNMENT SECURITY CLEARANCE.
ASSOCIATE DEGREE OR EQUIVALENT EXPERIENCE.
5+ YEARS OF EXPERIENCE WITH THE SERVICENOW PLATFORM.
PROFICIENCY IN JAVASCRIPT, GLIDE SCRIPTING, REACT, HTML, CSS, AND AJAX.
Hands-on experience with CMDB
Experience with ITSM modules and Agile development environments.
UNDERSTANDING OF DATABASE CONCEPTS, INCLUDING SQL.
SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR REQUIRED
Must be able to report to onsite client location in Washington, DC in a hybrid capacity or have the ability to travel for required meetings.

Nice To Haves

An active Government Security Clearance.
Strong communication and team building skills.
SERVICENOW CERTIFIED APPLICATION DEVELOPER (PREFERRED)
SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST – DATA FOUNDATIONS (CMDB AND CSDM) (CIS-DF (CMDB AND CSDM) (PREFERRED)
ABILITY TO WORK COLLABORATIVELY WITH CROSS-FUNCTIONAL TEAMS.
HIGH LEVEL OF ATTENTION TO DETAIL AND EXCELLENT PROBLEM-SOLVING SKILLS.
DEMONSTRATED FOCUS ON PROVIDING EXCEPTIONAL CUSTOMER SERVICE AND ADAPTABILITY TO HANDLE SHIFTING DEMANDS.
WILLINGNESS TO CONTINUOUSLY LEARN AND STAY UPDATED WITH THE LATEST SERVICENOW FEATURES AND INDUSTRY TRENDS.

Responsibilities

Design, develop, and enhance ServiceNow applications and platform capabilities.
Build and maintain integrations using REST/SOAP APIs, Integration Hub, and external systems.
Configure and support ITSM, ITOM, CMDB, and SPM solutions.
Troubleshoot production issues, perform root-cause analysis, and resolve defects.
Support Discovery, Service Mapping, and cloud integrations across AWS and Azure environments.
Participate in Agile teams, contributing to sprint delivery, peer reviews, and technical documentation.
Support testing, deployment, CI/CD, and release management activities.