Senior ServiceNow Architect, Senior Vice President

Citi • Tampa, FL

1d • Onsite

About The Position

Citi, a leading global bank with a vast international presence, is seeking a highly skilled and experienced Senior ServiceNow Architect. This senior-level position is crucial for the overall design, architecture, and implementation of ServiceNow solutions across the organization. The ideal candidate will possess deep expertise in the ServiceNow platform, ensuring the successful delivery of scalable and efficient solutions that align with business needs and IT best practices. This role involves close collaboration with stakeholders, technical teams, and management to define and execute the long-term strategy for ServiceNow implementations and enhancements. Citi's Enterprise Operations & Technology teams are responsible for technology solutions that underpin all operations, from security and resource management to providing essential tools for employees and designing digital architecture for a first-class customer experience. The company is committed to diversity and fostering an environment where the best people want to work, valuing respect, merit-based promotion, and opportunities for personal development.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience).
• 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture.
• Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments.
• In-depth experience with a wide variety of ServiceNow modules (e.g., ITSM, HAM, SAM, IRM, VR, HRSD, CSM etc.).
• Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions.
• Expertise in ServiceNow platform architecture, custom development, and integration.
• Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API).
• Knowledge of integration technologies such as REST, MID Server, and ServiceNow IntegrationHub.
• Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling.

Nice To Haves

• ServiceNow Certified Technical Architect (CTA).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation or Advanced ITIL Certification.

Responsibilities

• Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy.
• Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs.
• Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations.
• Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
• Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment.
• Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy.
• Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance.
• Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances.
• Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows.
• Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs.
• Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance.
• Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges.
• Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality.
• Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs.
• Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency.
• Act as the primary technical liaison between business stakeholders, project managers, and development teams.
• Communicate complex technical concepts to non-technical stakeholders clearly and effectively.
• Collaborate with cross-functional teams to design and implement new ServiceNow capabilities.
• Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment.
• Develop and enforce security policies and procedures related to the ServiceNow platform.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees