Senior Service & UX Designer

ARC Business Solutions • Edmonton, AB

4d • Remote

About The Position

ARC Business Solutions Inc. is seeking a Senior Service & UX Designer for a 12-month term position, with a start date in November. This role can be performed remotely. ARC Business Solutions Inc. is an established IT solution provider with a focus on strategy, creativity, and technical aspects, operating in four Canadian regions and the US. They serve a diverse range of private and public sector clients across various technology solution verticals and industries.

Requirements

• 10+ years of UX/UI and Service Design experience
• 5+ years supporting digital transformation in government, public sector, Crown corporations or similar complex environments
• Strong Human-Centred Design and Design Thinking experience
• Proven user research and workshop facilitation skills
• Experience with enterprise design systems and accessibility
• Strong experience with Figma and tools such as Miro, FigJam, Jira or Confluence
• Relevant post-secondary education

Nice To Haves

• Experience designing citizen-facing, partner-facing or complex enterprise digital services will be a strong asset.

Responsibilities

• Lead user research, discovery and human-centred design activities
• Create journey maps, service blueprints, user flows, wireframes and interactive prototypes
• Design responsive enterprise web and digital services
• Facilitate stakeholder workshops and design-thinking sessions
• Develop and evolve enterprise design systems and component libraries
• Incorporate WCAG 2.2 AA accessibility into the design lifecycle
• Collaborate with Product Managers, Business Analysts, Developers and Architects within Agile teams
• Support design handoff, implementation and design QA

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree