UX / Service Designer

UnitedHealth Group•Eden Prairie, MN

6h•$72,800 - $130,000•Remote

About The Position

The UX / Service Designer ensures the AI solution is adopted because it fits naturally into the way people work. This person redesigns the user journey, creates intuitive interfaces, tests prototypes with users, and helps the POD build trust in AI-enabled workflows. For corporate-function transformation, this role should focus on both screen-level UX and end-to-end service/workflow design.

Requirements

3+ years of strong experience in UX, product design, service design, and user research skills
3+ experience in designing enterprise workflow tools or internal applications
2+ years ability to rapidly prototype and test concepts
2+ Understanding of AI-specific UX patterns, including explainability, human review, feedback loops, confidence indicators, and exception handling
Strong facilitation and storytelling skills
Ability to influence teams that may otherwise underinvest in user adoption

Nice To Haves

UX designer, product designer, service designer, design researcher, or human-centered transformation consultant
Experience with internal enterprise tools, knowledge work, workflow automation, or AI-enabled experiences
Experience in complex stakeholder environments

Responsibilities

Research user needs, pain points, workarounds, decision processes, and trust barriers
Map current-state and future-state user journeys
Design user workflows, wireframes, prototypes, interfaces, service blueprints, and human-in-the-loop experiences
Partner with Product / Process Lead to redesign work, not just screens
Partner with AI Engineer to design explainability, confidence signals, feedback capture, escalation paths, and user controls
Conduct usability testing, feedback sessions, interviews, and adoption-readiness assessments
Ensure the solution reduces friction and cognitive load
Design for accessibility, consistency, enterprise design standards, and inclusive use
Support change adoption by creating training flows, onboarding experiences, and user-facing guidance