Senior Maintenance Technician

Stoa Group•Baton Rouge, LA

17h

About The Position

Stoa Group is seeking a full-time Senior Service Technician for its luxury apartment community, The Waters at Millerville. The role provides technical expertise, supports daily maintenance operations, and helps lead maintenance team performance. The technician maintains apartment homes, community systems, amenities, grounds, and common areas while delivering professional service to residents and supporting community standards. The position combines hands-on maintenance and repairs—including HVAC, plumbing, electrical, appliances, carpentry, and painting—with service-request management, apartment turns, preventive maintenance, inspections, and emergency response. The Senior Service Technician also mentors and trains teammates, helps assign work, and supports daily operations when the Service Manager is absent. Rotating on-call responsibilities and a flexible schedule, including weekends, are part of the role.

Requirements

One year or more of hands-on general maintenance experience.
Availability to work a flexible schedule, including weekends.
Ability to participate in a rotating on-call schedule for after-hours emergencies.
Reliable transportation to and from work, including for emergency call situations.
Computer proficiency and regular use of smartphone technology.
Strong customer service and communication skills.
Ability to perform physical maintenance duties and work in a fast-paced environment.

Nice To Haves

HVAC experience and EPA Certification.
High school diploma or equivalent.
Previous apartment maintenance or multifamily housing experience.
Experience leading, mentoring, or training maintenance team members.
Knowledge of plumbing, electrical, appliance, and HVAC systems.

Responsibilities

Repair and maintain plumbing, electrical, HVAC, appliance, carpentry, and painting systems throughout the community.
Troubleshoot maintenance issues, diagnose equipment failures, and determine appropriate repair solutions.
Ensure maintenance work meets company quality and safety standards.
Maintain tools, equipment, and workspaces in a safe and organized condition.
Build positive relationships with residents and communicate repair updates, timelines, and maintenance processes clearly.
Respond promptly to service requests and resident concerns while providing customer service that supports resident satisfaction and retention.
Prioritize and complete maintenance work orders in a timely manner, collaborate with teammates, and monitor completion and quality.
Assist in coordinating emergency maintenance responses and support after-hours coverage through rotating on-call responsibilities.
Monitor apartment vacancies and manage make-ready activities, including painting, repairs, cleaning coordination, and inspections.
Ensure apartments meet quality standards and readiness deadlines, address deficiencies before occupancy, and help reduce apartment turn times.
Perform routine preventive maintenance on equipment and building systems.
Inspect buildings, amenities, grounds, and common areas; identify potential maintenance concerns and help maintain curb appeal, cleanliness, and safety.
Support compliance with maintenance programs and community operating procedures.
Mentor, train, and support Maintenance Technicians and other team members; share technical knowledge and best practices.
Assist with assigning and delegating maintenance tasks.
Support day-to-day maintenance operations in the absence of the Service Manager.
Help foster a positive, accountable, and team-oriented maintenance culture.