Senior Service Technician, Service Operations, Labs
About The Position
DoorDash Labs is an independent team within DoorDash focused on exploring robotics and automation for long-term transformation of last-mile logistics. The Service Operations team is seeking an experienced Senior Service Technician to perform advanced diagnostic and repair work on robotic systems, aiming to maximize fleet uptime and utilization. This role involves complex troubleshooting, component-level repairs, detailed documentation, and providing technical guidance to other technicians. The position is on-site in Sunnyvale, CA, with operations running 7 days a week, 16 hours a day. Training will occur in Dublin, CA, followed by a permanent shift assignment (AM or PM) with weekend coverage, with at least two weeks' notice for any shift reassignment.
Requirements
- 2+ years of service work experience
- Curiosity and an inclination for all things mechanical and repair
- Strong communication and documentation skills
- Valid U.S. drivers license required and a successful completion of MVR required
Nice To Haves
- Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
- Experience with JIRA, MaintainX, and other service tools and systems is a major plus
Responsibilities
- Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
- Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
- Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
- Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
- Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks
- Work independently to manage and prioritize assigned workload effectively
- Calibrates, configures, and maintains specialized diagnostic tools and test equipment
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
