Manager, IT Operations (Labs)

ICON plc • Farmingdale, NY

3d • Onsite

About The Position

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development. That’s our vision. We’re driven by it. And we need talented people who share it. If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry. The IT Operations Manager (Labs) is part of the Digital Customer Operations Team. The mission of Digital Customer Operations is to deliver reliable, customer-focused IT support that empowers every user with the technology and tools needed to do their job with confidence. We are committed to keeping our global workforce connected, productive, and working – every day, everywhere. As an IT Operations Manager (Labs) you will be the point of contact between Labs and Digital Customer Operations. The IT Operations Manager (Labs) will be consulted on all IT related changes across the labs, to coordinate and manage changes from an IT perspective. The IT Operations Manager (Labs) will work closely with the End User Services team, as well as Networks and Core IT teams.

Requirements

• Bachelor’s degree in information technology, or a related field is preferred, with relevant experience across end user support / networks / labs support
• Experience in overseeing IT projects
• Strong organizational and project management skills, with the ability to manage multiple IT projects and prioritize effectively
• Good technical background across end user services, networks, labs
• Excellent communication and interpersonal skills, with a collaborative approach to working with cross-functional teams and stakeholders.
• Relationship management is a key aspect of this role, being a trusted IT point of contact for Labs
• Proactive and adaptable, gaining a deep understanding of the business operations of the labs, to ensure successful delivery of IT solutions where business needs are met

Responsibilities

• Coordinate and manage IT related changes across the labs from an IT perspective.
• Act as the point of contact between Labs and Digital Customer Operations.
• Work closely with the End User Services team, as well as Networks and Core IT teams.

Benefits

• Very competitive salary packages
• Annual bonuses reflect delivery of performance goals
• Range of health-related benefits to employees and their families
• Competitive retirement plans
• Life assurance
• Various annual leave entitlements
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree