Senior Service Technician

Improveit Home Remodeling•Columbus, OH

11d

About The Position

The Senior Service Technician is part of the 5-Star Service Team and helps deliver a high-quality customer experience through direct interaction with homeowners. The role involves working in the field, taking measurements for new installations, and performing warranty services. Technicians are expected to arrive on time and complete an average of two to four appointments per day. The position is with a growing residential remodeling company focused on customer satisfaction and warranty support.

Requirements

At least 5 years of construction experience in the residential remodeling industry.
Experience with window installations, bathroom remodeling, light plumbing, electrical work, and related bathroom tasks.
General knowledge of residential construction and basic home improvement and maintenance.
Ability to accurately take window and bathroom remodeling measurements and translate them into a variety of applications.
Strong verbal communication skills and English literacy.
Ability to work flexible shifts and adapt to changing workloads.
Familiarity with iPads, mobile smartphones, and business or technology applications.
Excellent customer service skills, with a focus on quality and results.
Ability to maintain a preset schedule of job assignments and be on time for appointments.
Organized, self-starting, efficient, productive, and able to work well with a team.
Valid driver's license.

Responsibilities

Take measurements for new installations, including window and bathroom remodeling projects.
Perform warranty services.
Interact directly with customers and deliver a 5-star service experience.
Maintain a preset schedule of job assignments and arrive on time for appointments.
Complete an average of two to four appointments per day.