Senior Service Technician

Improveit Home Remodeling•Columbus, OH

12d•$25 - $30

About The Position

The Senior Service Technician is part of the 5-Star Service Team and helps deliver a high-quality customer experience. This field-based role involves taking measurements for new installations and performing warranty services while interacting directly with customers. Technicians generally complete two to four appointments per day and are expected to arrive on time and maintain their assigned schedule. The role calls for residential remodeling knowledge, accurate measuring skills, customer-service ability, and adaptability to changing workloads.

Requirements

At least 5 years of construction experience in the residential remodeling industry.
Experience with window installations, bathroom remodeling, light plumbing, electrical work, and related bathroom items.
General knowledge of residential construction and basic home improvement and maintenance.
Ability to accurately take window and bathroom remodeling measurements and translate them into a variety of applications.
Strong verbal communication skills and English literacy.
Ability to work flexible shifts and adapt to changing workloads.
Familiarity with iPads, mobile smartphones, and business or technology applications.
Excellent customer-service skills, with a focus on quality and results.
Strong organization, punctuality, self-direction, efficiency, and productivity; ability to work well with a team.
Valid driver’s license.

Responsibilities

Take measurements for new installations, including window and bathroom remodeling projects.
Perform warranty services in customers’ homes.
Interact directly with customers and deliver a 5-star service experience.
Complete an average of two to four appointments per day.
Maintain a preset schedule and arrive on time for each appointment.