Senior Service & Sales Representative (TPA) - Full - Time

Clear•Tampa, FL

2d•Onsite

About The Position

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. This role involves driving membership enrollments, engaging travelers, educating them about CLEAR's benefits, and supporting team enrollment goals. The representative will also resolve traveler and member concerns, adhere to security procedures, and assist in training new and existing team members as a subject matter expert. Additionally, they will troubleshoot technical issues with hardware and software.

Requirements

Must be 18 years of age or older.
High school diploma or GED equivalent required.
Open availability and flexibility is a must – ability to work a variety of shifts.
Ability to stand for up to 8 hours per day.
Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test.
May include federal Personnel Security (PerSec) SF-85 screening, depending on work assignment.

Nice To Haves

Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind.
Strong communication skills and the ability to engage with customers, members, and teammates alike.
Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.
Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.
Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
Desire to grow into a management and/or leadership position.

Responsibilities

Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR.
Support other team members in reaching their enrollment goals.
Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times.
Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.