Senior Service & Sales Representative (ANC) - Full-Time & Part-Time

Clear • Anchorage, AK

11h • Onsite

About The Position

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. This role involves driving membership enrollments, educating travelers on CLEAR benefits, supporting team members in reaching enrollment goals, and resolving customer concerns. The position also requires adhering to security procedures, validating airline documents, verifying member identification, and following all security and safety protocols. Additionally, Senior Ambassadors support Managers and leadership in training and developing new and existing team members, acting as subject matter experts for on-the-job training. They also troubleshoot technical issues with hardware and software, performing front-line triage before escalating to the corporate support team.

Requirements

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility is a must – ability to work a variety of shifts.
• Ability to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test.
• May include federal Personnel Security (PerSec) SF-85 screening, depending on work assignment.

Nice To Haves

• Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind.
• Strong communication skills and the ability to engage with customers, members, and teammates alike.
• Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.
• Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.
• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
• Desire to grow into a management and/or leadership position.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR.
• Support other team members in reaching their enrollment goals.
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times.
• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.

Benefits

• Free CLEAR membership for you + family/friends discounts
• 401(k) Retirement Plan, including a company match
• 10 company-paid holidays (paid 1.5x if worked)
• Comprehensive Medical, Dental, and Vision Insurance (for full-time team members)
• Paid Time Off (for full-time team members)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED