Senior Service Representative

Uniwyo Federal Credit Union•Cheyenne, WY

8d•$18 - $19•Onsite

About The Position

The Senior Service Representative role involves assisting members visiting the credit union, promoting and selling products and services, and managing financial accounts. This position requires performing various member transactions, balancing a teller drawer, and ensuring the security of cash and member information. The role also involves identifying sales opportunities, responding to member inquiries and complaints, and handling correspondence. Additionally, the Senior Service Representative may assist with training new employees, recommend policy changes, and ensure compliance with relevant acts like the Bank Secrecy and Anti-Money Laundering Acts.

Requirements

Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law and other governing rules and regulations.
Knowledge of the Credit Union’s policies and procedures.
Knowledge of the principles of customer service.
Skill in assessing and prioritizing multiple tasks, projects and demands.
Skill in working within deadlines to complete projects and assignments.
Skill in assessing, analyzing, identifying, and recommending solutions to problems.
Skill in establishing and maintaining effective working relations with co-workers, other UniWyo employees, representatives from other credit unions, general public and/or others having business with UniWyo.
Skill in operating a personal computer utilizing a variety of software and operating systems/applications.
Proficient in word processing and current spreadsheet software.
A high school diploma or GED AND three (3) year of relevant accounting, banking, sales or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Responsibilities

Receives, responds to, and assists members visiting the credit union.
Promotes and sells products and services in person.
Establishes, maintains, and closes a variety of financial savings accounts within established boundaries.
Issues debit cards.
Enthusiastically promotes UniWyo products and services.
Ensures Credit Union policies and procedures are adhered to.
Assists in the development of new business by being familiar with all products and services, including associated rates and parameters.
Performs a variety of member transactions.
Accepts deposits and loan payments.
Assists members with withdrawals, cash advances, transfers, check cashing and check withdrawals.
Balances assigned teller drawer daily.
Assists with the security and monitoring of cash, money orders and confidentiality of members’ information.
Understands member relationship management for the purposes of identifying potential sales opportunities for referral to the sales team.
Responsible for the generation of a threshold number of product and service referrals.
Responds to member’s requests, concerns problems, and complaints regarding their accounts.
Communicates and conveys information to members.
Identifies member’s needs and directs them to appropriate departments.
Responds to member’s questions in a timely fashion accurately and concisely.
Performs a combination of correspondence related functions.
Compiles information and routes to appropriate departments.
Prepares, updates, and maintains files.
Enters data into electronic and/or manual recording systems.
As required assists the Branch Manager.
Responds to inquiries made in writing, by phone and/or in person.
Provides assistance to the branches by acting as service representative manager and service representative.
Assists with the training of new employees across applicable departments.
Recommends changes to existing policies and procedures.
Assists with scanning duties and loan processes.
Responsible for compliance with the Bank Secrecy and Anti Money Laundering Acts including monitoring for such illegal activity as it applies to this position.
Performs other duties as assigned or required.