Senior Field Service Representative

Schneider Electric•UNAVAILABLE, Florida

5d•Onsite

About The Position

Schneider Electric is seeking Field Service Representatives who will collaborate with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment in various environments. These individuals are problem solvers, customer-focused, and passionate about their work. The role involves direct product training and training on digital and physical tools. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops. This is a site-based position with occasional nonstandard hours and a 40-hour guarantee with overtime. The role focuses on servicing equipment supporting power distribution and critical power infrastructure within the U.S. Services business.

Requirements

An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
The ability to read blueprints/schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience
Must possess good safety practices
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods of time, including working in small confined spaces
English proficiency required to communicate with customers and team members
Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources

Nice To Haves

NFPA-70E or OSHA experience is preferred

Responsibilities

Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle/air
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
Adhere to company safety procedures/policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative

Benefits

Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits
Direct product training
Training on all digital and physical tools
Service vehicles
Tools
Uniforms
Mobile devices
Laptops
8 weeks of in-person training in Dallas, TX with all expenses paid (within first 180 days)
Online training
Paired with a local area mentor for on-the-job training