SENIOR SERVICE MANAGER

ARLINGTON PROPERTIES LLC•Mountain Brook, AL

7d•Onsite

About The Position

Arlington Properties is seeking a Senior Service Manager to lead maintenance operations at a high-volume property or provide cross-property support. This role involves overseeing maintenance, preventative care, and service quality, mentoring Service Managers and maintenance teams, and managing complex repairs and capital projects. The Senior Service Manager will partner with Community Managers and Regional Maintenance Supervisors on preventive maintenance programs and budget controls, respond to emergencies, and ensure safety and compliance. They will also maintain documentation and evaluate performance metrics.

Requirements

A high school diploma or equivalent is required.
Minimum of five years of hands-on maintenance experience, including expertise in plumbing, electrical, carpentry, HVAC, and general repairs.
Prior supervisory experience is essential, with a demonstrated ability to lead and mentor maintenance teams effectively.
Strong understanding of budget management and cost control in maintenance operations.
Proficiency in work order management systems and preventive maintenance programs.
Familiarity with power tools and maintenance equipment, including HVAC tools, electrical testing devices, and plumbing tools.
Capable of using work order software and property management systems such as Yardi, RealPage, or Entrata.
Proficiency in Microsoft Office applications—specifically Word, Excel, and Outlook.
A valid driver’s license with a clean driving record and proof of auto insurance.
Must hold a current EPA or CFC certification.
Must adhere to company policy by wearing the designated uniform and appropriate safety gear at all times.
Availability for on-call emergency maintenance.
Flexibility to work varying schedules, including weekends and evenings, based on the operational needs of the property or portfolio.

Nice To Haves

Technical certification or trade school training strongly preferred.
Additional trade certifications in areas such as HVAC, plumbing, or electrical are preferred and will be considered a strong asset.

Responsibilities

Lead maintenance operations across one or more properties.
Mentor and support Service Managers and on-site maintenance teams.
Oversee complex repairs, inspections, and capital projects.
Partner with Community Managers and Regional Maintenance Supervisors to manage preventive maintenance programs and budget controls.
Respond to emergencies and ensure safety and compliance procedures are followed.
Maintain consistent documentation and evaluate maintenance performance metrics.