Senior Service Manager

Mission Rock Residential LLC•Overland Park, KS

2d•$36 - $38•Onsite

About The Position

The Senior Service (Maintenance) Manager is responsible for performing and overseeing the day-to-day maintenance operations of multiple properties to ensure that the overall physical aspects of the properties meet the Company’s established standards and any applicable laws. This position is also responsible for quality control, purchasing and supply management, budgeting, risk management, and managing direct reports.

Requirements

High School diploma or equivalent
3-5 years of previous experience in property management maintenance, other building maintenance, or related trade is required
Proven experience with hiring, training, and managing a team
Ability to work weekends and non-traditional holidays, as needed.
Must have reliable transportation to work.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

EPA (Type II) and/or HVAC and CPO Certifications (pool) are preferred if such certifications are applicable to property to be maintained

Responsibilities

Manage up to 3 properties and supervise the service teams’ work assignments
Schedule, monitor, and/or perform preventative maintenance at assigned properties
Coordinate the day-to-day maintenance operations of the properties
Train and coach all maintenance team members
Perform property inspections on a regular basis to maintain cleanliness and identify possible safety concerns
Perform and oversee maintenance functions
Participate in diagnosing problems and repairs for the property, which may include such areas as HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances
Coordinate with Property Manager to determine and implement performance actions for maintenance team members, which may include raises, promotions, discipline, terminations, etc.
Respond to on-call services during the assigned rotation, during emergency maintenance work, or as needed due to staffing shortages
Manage vendor selection and vendor relations to ensure quality performance
Ensure excellent customer service to prospective and current residents and promote quality living experience for all residents

Benefits

Bonus opportunity (position dependent)
Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
Housing discount program
401(k) retirement plan with company match
Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
Employer-sponsored short-term and long-term disability coverage
Company-paid life insurance
Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Housing discount based on availability and prior ownership group approval