Senior Service Manager II

Prime Residential Property Management LP • Sparks, NV

3h • Onsite

About The Position

The Senior Service Manager II is responsible for timely completion of resident and community maintenance requests, preparing vacant apartments for occupancy, and maintaining the cleanliness, appearance, safety, and functionality of the community. The role supports day-to-day property operations and Prime Residential’s service and maintenance standards at Park Vista, an 800-unit community in Sparks, Nevada.

The position performs and oversees a broad range of residential maintenance, make-ready, inspection, inventory, customer service, safety, and operational tasks. It requires hands-on technical work as well as the ability to organize, prioritize, delegate, coach, and teach others. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with required participation in an on-call rotation. Target pay is $48.91 per hour, with eligibility for a performance bonus.

Requirements

• At least 3 years of related experience.
• Exceptional leadership and communication skills, including the ability to organize, motivate, lead, coach, and teach others.
• Ability to prioritize, delegate, and execute competing tasks.
• Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
• Strong logical-thinking skills to define and correct problems.
• Expert-level knowledge and skill in the safe use and maintenance of hand and power tools and material-handling equipment.
• Operational knowledge of basic cleaning equipment, including a mop, broom, vacuum cleaner, carpet-cleaning equipment, buffer, and step ladder.
• Demonstrated ability to build and deliver training modules, identify team-member abilities, and reinforce employee development.
• Proficiency in MS Office, including Word, Excel, Outlook, and Teams, and RealPage/OneSite or other property-management software.
• Valid driver’s license for operating a community vehicle and/or golf cart.

Nice To Haves

• HVAC certification.
• Multifamily housing experience.

Responsibilities

• Diagnose and perform minor and routine repairs involving appliances, building exteriors, doors and locks, electrical and lighting, flooring, grounds and landscaping, minor irrigation, heating and cooling where legally permitted, plumbing, baths, pools where legally permitted, recreational and safety equipment, and preventative maintenance.
• Inspect vacated apartments, complete make-ready checklists, restore units to market-ready status, and re-inspect completed work for quality.
• Paint vacant and occupied apartments, exteriors, sidewalks, pool areas, exterior doors and thresholds, and model apartments.
• Maintain accurate records of preventative maintenance, apartment make-ready status, service requests, and work in progress using a mobile facilities application; close out service requests in the application.
• Monitor property conditions, identify and correct unsafe conditions, and report issues beyond the service staff’s capabilities to the Service Manager.
• Respond to and help resolve emergencies such as floods, fires, and backups in a timely and cost-efficient manner.
• Determine whether parts should be repaired or replaced, maintain adequate parts and materials inventory, and perform routine preventative maintenance on equipment.
• Provide courteous, professional service to residents, prospective residents, associates, and other contacts; manage time effectively and follow work schedules.
• Maintain tools, the maintenance shop, golf carts, and other inventory; load, unload, locate, and deliver maintenance supplies and materials; and generate, send, and file purchase orders.
• Assess move-out charges and support setup and breakdown of property-related events.
• Assist with monthly fire and safety inspections and prepare and update reports, work orders, and trackers.
• Attend required and recommended training, ensure training compliance, and keep files and completed paperwork organized.
• Follow applicable federal, state, and local laws, including employment, Fair Housing, and landlord/tenant laws, as well as company policies and procedures.
• Physically inspect the community, pick up litter, enter work orders, and report risks or service needs to the direct line supervisor.
• Maintain safe work-area conditions, use appropriate protective equipment and safety devices, identify utility and fixture shutoffs and sewer clean-outs, and understand property layout maps.
• Organize, motivate, lead, coach, and teach team members and support employee development.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO, company-wide holidays, two floating holidays, a day off for the employee’s birthday, and a day to volunteer.
• Paid parental leave.
• 401(k) retirement plan with a Roth option and company matching contribution for eligible participants.
• Tuition reimbursement.
• Exclusive housing discounts at Prime-managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed