Service Manager II

Kushner•Annapolis, MD

About The Position

The Service Manager II oversees property maintenance operations at a community, including daily maintenance work, building inspections, service requests, preventive maintenance, and emergency repairs. The role leads and develops the maintenance team, maintains the property and its equipment, and helps ensure a safe, sanitary, and comfortable environment for residents and staff. The manager works with residents, staff, property management leadership, and vendors to keep the community in good condition and deliver effective service. Responsibilities include managing vendor contracts, comparing in-house and contractor costs, monitoring the annual maintenance budget, and preparing maintenance reports, inventory updates, and team evaluations.

Requirements

At least 3 years of experience in multifamily property management or at least 5 years of experience in property management.
In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
Leadership experience managing teams and fostering strong working relationships.
Experience with property management software, purchase order systems, Microsoft Office, and collaboration tools such as Teams and Zoom.
Ability to work on-call and extended hours, including weekends and holidays.
Hands-on approach and commitment to high standards of work and safety.
Comfort with bending, kneeling, and working in confined spaces.
Ability to climb ladders up to 30 feet and walk multiple flights of stairs daily.
Ability to work indoors and outdoors in all weather conditions.
Valid driver's license.

Nice To Haves

Experience with Yardi property management software.

Responsibilities

Lead and supervise the maintenance team to deliver quality service.
Oversee community maintenance work, including service requests, preventive maintenance, and emergency repairs.
Maintain effective programs to protect and maintain the property.
Keep an inventory of equipment, tools, and supplies.
Model professionalism and ensure maintenance staff follow policies and procedures.
Maintain a safe, sanitary, and comfortable living environment for residents and staff.
Communicate with staff, residents, and property management leadership about community maintenance.
Conduct cost-benefit analyses comparing in-house work with contractor services and manage vendor contracts.
Create and monitor the annual maintenance budget.
Prepare maintenance reports, inventory updates, and team evaluations.
Train, mentor, and encourage maintenance staff.