Senior Service Engineer - DNS Subject Matter Expert

Microsoft • Durham, NC

1d • $119,800 - $261,000

About The Position

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.
We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!
The Name Resolution & IP Services (NRIPS) team provides foundational networking services that enable connectivity across Microsoft's global corporate environment. Our services support enterprise name resolution, IP address management, network automation, and core infrastructure relied upon by employees, devices, applications, and services worldwide.
We are seeking a Senior Service Engineer - DNS SME (Subject Matter Expert) to help design, operate, secure, and modernize Microsoft’s enterprise DNS, DHCP, and IP Address Management (DDI) platforms. This role combines deep technical expertise, operational ownership, and cross-team collaboration to deliver highly available and secure networking infrastructure on a global scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Experience designing, administering, or troubleshooting enterprise DNS services.
• Experience supporting production infrastructure in large-scale environments.
• Experience with networking fundamentals including TCP/IP, routing, load balancing, and network security.
• Experience with incident management, operational support, and problem resolution.
• Experience scripting or automating operational workflows using PowerShell, Python, or similar technologies.

Nice To Haves

• Deep technical expertise in Enterprise DNS, Windows DNS, DHCP, IP Address Management (IPAM), DNS64, Anycast DNS, Recursive DNS, Conditional Forwarders, Stub Zones, DNS Security, Azure DNS, Azure Private Resolver (or equivalent cloud-based DNS services).
• F5 BIG-IP DNS/GTM/LTM or equivalent platform.
• Experience leading cross-team infrastructure projects.
• Experience with Infrastructure as Code and configuration management tools.
• Experience using data analytics and telemetry platforms to drive operational improvements.
• Experience mentoring engineers and providing technical leadership across organizations.

Responsibilities

• Own the reliability, availability, and operational health of enterprise DNS, DHCP, and IPAM services.
• Participate in design, deployment, maintenance, and lifecycle management of DDI infrastructure.
• Drive operational excellence through automation, monitoring, and continuous service improvement.
• Reduce operational toil by improving tooling, telemetry, and operational processes.
• Design, implement, and support enterprise DNS solutions across hybrid and cloud environments.
• Troubleshoot complex DNS, networking, and service connectivity issues.
• Support authoritative and recursive DNS infrastructure and related name resolution services.
• Collaborate with application and infrastructure teams to ensure successful service onboarding and integration.
• Participate in modernization initiatives involving Azure DNS, cloud networking, and DDI platform evolution.
• Develop automation and infrastructure-as-code solutions to improve service management.
• Support migration and consolidation efforts that improve scalability, reliability, and operational efficiency.
• Participate in on-call rotations and live-site support activities.
• Lead incident investigations and root-cause analysis efforts.
• Drive implementation of corrective and preventative actions.
• Develop and maintain operational documentation, runbooks, and engineering standards.
• Identify and mitigate infrastructure risks through proactive engineering improvements.
• Ensure services meet compliance and operational requirements.
• Work across networking, security, infrastructure, and engineering organizations.
• Mentor engineers and share technical expertise.
• Contribute to architectural reviews and technology evaluations.
• Influence technical decisions through strong engineering judgment and data-driven recommendations.
• Embody our culture and values.

Benefits

• The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year.
• There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
• Certain roles may be eligible for benefits and other compensation.
• Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior