Senior Service Desk Specialist
Helix Electric•Las Vegas, NV
About The Position
The Senior Service Desk Specialist is responsible for day-to-day operations for the IT Support Team, including software and hardware support. The role provides technical support to end users, maintains IT systems and assets, and assists Helpdesk interns as needed.
Requirements
- At least 3 years of experience in general systems administration.
- At least 3 years of experience supporting a Microsoft Azure/Office 365 and AD Federated environment.
- Advanced knowledge of Microsoft Windows 7/8.x/10.
- Advanced knowledge of Microsoft Office Suite 2010 and 2016/Office 365, including OneDrive and Teams.
- General understanding of LAN/WAN technologies, Active Directory, TCP/IP, DHCP, DNS, and GPO.
- General knowledge of anti-virus/anti-malware technologies, including ESET and Microsoft ATP.
- General knowledge of ManageEngine products, including Service Desk Pro and Desktop Central.
- General knowledge of mobile device management systems for corporate and BYOD plans.
- Ability to support mobile devices, including iPad, iPhone, and Android devices.
- Ability to work independently, set priorities, and meet goals and deadlines.
- Ability to maintain confidentiality.
- Must be assertive and resourceful, and willing to ask questions.
Nice To Haves
- Microsoft Certification.
- ITIL Certification.
Responsibilities
- Identify, research, and resolve technical problems.
- Provide technical support for hardware- and software-related issues.
- Respond to telephone calls, instant messages, email, and personnel requests for technical support in a Helpdesk setting.
- Install and configure workstations, laptops, and mobile devices based on company needs and requirements.
- Create and maintain user accounts within an Active Directory/Office 365 environment.
- Oversee and maintain hardware and software, ensuring vendor-recommended security patches and firmware updates are installed and current monthly.
- Track and maintain an accurate asset database for IT equipment and software, including license tracking and auditing.
- Create and maintain documentation for systems, assets, and software.
- Provide end-user support for IT-managed applications and hardware.
- Mentor and assist IT Support Helpdesk interns as needed.
- Perform other duties or special projects related to the area of responsibility as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
