Senior Service Desk Specialist
Helix Electric•Las Vegas, NV
About The Position
The Senior Service Desk Specialist is responsible for the day-to-day operations of the IT Support Team, including software and hardware support. The role provides technical support to end users, maintains IT systems and assets, and helps mentor IT Support Helpdesk Interns.
Requirements
- At least 3 years of experience in General Systems Administration.
- At least 3 years of experience supporting a Microsoft Azure/Office 365, AD Federated environment.
- Advanced knowledge of Microsoft Windows 7/8.x/10.
- Advanced knowledge of Microsoft Office Suite 2010 and 2016/Office 365, including OneDrive and Teams.
- General understanding of LAN/WAN technologies, Active Directory, TCP/IP, DHCP, DNS, and GPO.
- General knowledge of anti-virus/anti-malware technologies such as ESET and Microsoft ATP.
- General knowledge of Manage Engine products, including Service Desk Pro and Desktop Central.
- General knowledge of mobile device management systems for corporate and BYOD plans.
- Ability to support mobile devices, including iPad, iPhone, and Android.
- Ability to work independently, set priorities, and meet goals and deadlines.
- Must be assertive, resourceful, and willing to ask questions.
- Ability to maintain confidentiality.
Nice To Haves
- Microsoft Certification.
- ITIL Certification.
Responsibilities
- Identify, research, and resolve technical problems.
- Provide technical support for hardware- and software-related issues.
- Respond to telephone calls, instant messages, email, and personnel requests for technical support in a Helpdesk setting.
- Install and configure workstations, laptops, and mobile devices based on company needs and requirements.
- Create and maintain user accounts within an Active Directory/Office 365 environment.
- Oversee and maintain hardware and software, including vendor-recommended security patches and firmware updates, ensuring they are installed and up to date monthly.
- Track and maintain an accurate asset database for IT equipment and software, including license tracking and auditing.
- Create and maintain documentation of systems, assets, and software.
- Provide end-user support for IT-managed applications and hardware.
- Mentor and assist IT Support Helpdesk Interns as needed.
- Perform other duties or special projects related to the area of responsibility as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
