Senior Service Desk Specialist

Consumers Credit Union•Lake Forest, IL

11h•$50,758 - $76,138•Hybrid

About The Position

Keeping our technology running smoothly— so our teams can do their best work. At Consumers Credit Union, we know that great technology support is the backbone of a great employee experience. We’re looking for a tech-savvy problem solver who thrives on helping others, tackling challenges, and keeping systems running at their best. As a Senior Service Desk Specialist, you’ll be the go-to expert for hardware and software support—providing hands-on troubleshooting, coaching teammates, and ensuring our technology environment stays secure, stable, and efficient.

Requirements

Associate degree in Technology (or equivalent experience)
2+ years of experience in PC hardware/software support (in a financial setting preferred)
Technical knowledge working in SolarWinds, Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi
Strong attentional to detail, troubleshooting, critical thinking, and problem-solving skills, with a proactive, solutions-oriented mindset
Excellent communication with non-technical users and a passion for helping others
Ability to manage multiple priorities in a fast-paced environment
A self-starter with the ability to work independently
Ability to perform physical tasks including frequent bending and lifting of equipment up to 25 lbs
Availability to work 40hours/week and be scheduled between the following hours: Monday – Friday: 7:30AM – 6:00PM, Rotating Saturdays: 8 AM - 2 PM.

Nice To Haves

6+ years of experience may be considered in lieu of a degree

Responsibilities

Provide primary helpdesk support, including installation, maintenance, troubleshooting, and repair of computer hardware and software
Respond to service desk requests, document solutions, and ensure timely resolution of issues
Diagnose and resolve complex technical problems across PC systems, applications, and connectivity
Support printers, scanners, check and receipt devices, keeping everything running smoothly
Maintain and manage PC imaging to ensure a consistent and reliable user experience
Assist with system upgrades, application releases, and ongoing technology improvements
Ensure laptops and mobile devices meet security and encryption standards
Manage service desk workflows, ticket assignments, and service level expectations
Partner with internal teams and external vendors to troubleshoot and resolve issues
Contribute to documentation, change control processes, and continuous improvement initiatives
Coach and support team members, serving as an escalation point for more complex issues