Senior Service Desk Specialist

SAIC • Newington, VA

1d • Onsite

About The Position

SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. The ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geographically dispersed stakeholders. This position requires on-site support at Springfield, VA.

Requirements

• Expertise in Windows Server
• Expertise in Red Hat Enterprise Linux (RHEL)
• Expertise in virtualized environments
• User-facing support skills
• Proactive and resourceful attitude

Responsibilities

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity.
• Identify technical issue type and elevate/route to appropriate internal team as appropriate.
• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems.
• Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance.
• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs).
• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.
• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed