Senior Service Desk Officer
About The Position
Join a high-performing, customer-focused IT support team as a Senior Service Desk Officer, where you’ll play a critical role in delivering responsive, high-quality frontline support across the organisation. This is an opportunity to apply your technical expertise and problem-solving skills to complex ICT issues, while driving excellent user outcomes and satisfaction. You’ll act as a subject matter expert, mentor junior team members, and contribute to continuous improvement in service delivery, all within a collaborative environment that values autonomy, professionalism, and technical excellence.
Requirements
- Strong technical knowledge of desktop hardware and standard and customised software environments
- Demonstrated analytical and problem-solving capability
- Effective time management and clear communication skills
- Ability to manage and prioritise multiple concurrent issues
- Proven commitment to high-quality customer service
- In-depth knowledge of Standard Operating Environments (SOE)
- Subject Matter Expertise (SME) in at least one ICT discipline
Responsibilities
- Deliver responsive, high-quality frontline support across the organisation.
- Apply technical expertise and problem-solving skills to complex ICT issues.
- Drive excellent user outcomes and satisfaction.
- Act as a subject matter expert.
- Mentor junior team members.
- Contribute to continuous improvement in service delivery.
Benefits
- Flexible and hybrid working arrangements
- Support for parents
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
