About The Position
We are seeking a Senior Service Design consultant for Canadian public sector projects. Levio offers a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience the daily life of our clients and be a significant player in the most ambitious projects in technology and software solutions.
Requirements
- Post-secondary education mandatory.
- More than ten (10) years' experience as a Service Designer.
- Experience in conducting primary research and reviewing user touchpoints.
- Experience in developing service design standards and/or best practices within a team environment.
- Experience in designing service experiences for users.
- Experience adhering to accessibility standards (WCAG 2.1 AA) and Canada.ca guidelines.
- Experience in delivering System Maps.
- Experience in delivering Service Design Strategies.
- Experience in delivering Current-State and Future-State Service Maps.
- Experience in delivering Service Blueprints.
- Experience in delivering Journey Maps and Personas.
- Experience in delivering Governance Frameworks.
- Experience in delivering Continuous Improvement Recommendations.
- Applying research ethics, data privacy, accessibility, and inclusive lenses to all stages of research activities.
- Experience working in Agile product team environments.
- Spoken and written English required.
Nice To Haves
- Government of Canada security clearance (Reliability)
- Former public sector work experience
Responsibilities
- Conduct user and stakeholder interviews to design and map end-to-end services, ensuring they are user-centered and evidence-based
- Develop service blueprints, workflows, and interaction models that reflect user needs and operational realities.
- Identify pain points and opportunities across touchpoints to improve service delivery.
- Collaborate and coordinate with Business Analysts, UX Researchers, UX Designers, Content Designers and technical teams to validate service design decisions.
- Ensure alignment with Government of Canada digital standards, including design.canada.ca, inclusion and accessibility requirements.
- Support modernization by creating services that are efficient, intuitive, and aligned with client digital transformation goals.
- Ensure research practices are ethical throughout its lifecycle, from participant recruitment to research scripts, to decisions to use GenAI for any research activities, and to sharing research insights.
- Ensure participant data is handled with care, saved and shared in a way that protects participant privacy
- Identify and capture global insights that might be valuable broadly across the client department.
- Contribute to the service design template library, by creating reusable artifacts.
Benefits
- Employment equity program
- Equal access employment program
- Accommodations available upon request for candidates participating in all aspects of the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
