Service Designer
About The Position
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The Digital Design and Delivery (DDD) division within the Ministry of Technology and Innovation (TI) leads the development of the next generation of digital public services for the GoA. DDD partners with other departments to deliver products, platforms and services that are better, faster, and easier, through modern user-centered agile processes. DDD offers potential candidates a unique opportunity to work on meaningful challenges that transform government and positively impact Albertans. The Platforms branch within DDD is accountable for supporting ministry programs through the planning, development, delivery and operations of user-centered common platform services. The branch builds and develops common platforms and data services that enable product teams to deliver working software that meets the needs of their users.
Requirements
- A university degree in a related field (e.g., Computer Science, Information Technology, UX Design), supplemented by five (5) years of experience in service design, UX design, or a closely related discipline.
- Proven experience designing end-to-end services, reusable patterns, and cross-service journeys.
- Proficiency with design and prototyping tools (e.g., Figma) and experience working within design systems.
- AI fluency, including practical use of generative AI tools to support research, analysis, and design, with the ability to assess quality, risk, and user impact.
- A cover letter clearly demonstrating relevant skills and competencies tailored to this position.
Nice To Haves
- Experience designing platform products or shared services used across multiple programs or organizations.
- Experience designing AI-enabled or data-informed services.
- Experience working in public sector or other highly regulated environments.
- Experience designing for high-trust services (e.g., identity, authentication, credentials, payments).
- Experience working in Agile environments with cross-functional technical teams.
- Knowledge of accessibility standards (e.g., WCAG) and inclusive design practices.
- Experience conducting primary user research directly with members of the public, including interviews, usability testing, and co-design sessions in real-world or government service contexts.
Responsibilities
- Lead end-to-end service design for shared platform products, defining reusable patterns, service journeys, and scalable design approaches that support consistent delivery across ministries.
- Drive research and insight generation, planning and leading discovery activities and translating findings into clear design direction, priorities, and service improvements.
- Provide senior service design guidance across teams, influencing platform direction, aligning design with delivery and technical constraints, and promoting reuse and consistency.
- Shape AI-enabled and automated service interactions, ensuring designs are transparent, user-centred, and aligned with trust, accessibility, and public service expectations.
- Ensure service quality and continuous improvement, using testing, analytics, and feedback to refine services and maintaining high-quality, reusable design artifacts.
Benefits
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance.
- Leadership and mentorship programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
