IWS - Sr. Service Delivery & Transition Manager

Aquatech International LLC•Houston, TX

22d•Onsite

About The Position

Aquatech is seeking a Senior Service Delivery & Transition Manager for its O&M, BOO and Performance Chemicals business. The role leads the transition of awarded contracts into stable service delivery across North America, South America and Europe, coordinating people, contractual obligations, schedules and resources. Accountability begins after contract award and continues through mobilization, coordination with commissioning and startup teams, stabilization and formal handover to the appropriate operational owner. For O&M contracts, the receiving owner is the Field Service Director. The role provides bid-stage input at the Bid Manager’s request. The position initially has no direct reports and requires leadership across a large matrix organization, including engineering, projects, field operations, chemicals, contracts, legal, HSE and quality. Direct reports may be added as the business grows. The role combines contractual judgment, project management and people leadership. Success is measured by readiness, delivery against agreed milestones and budgets, timely issue resolution and continuity of customer support. The position is based in Houston, Texas, is full-time and non-exempt, and involves travel. A bachelor’s degree in a relevant discipline or equivalent relevant professional experience is required; an engineering degree is not required. The role requires 15 or more years of relevant experience across industrial project delivery, contract management, service mobilization or operations.

Requirements

At least 15 years of relevant experience across industrial project delivery, contract management, service mobilization or operations, with substantial responsibility for complex customer-facing assignments.
Bachelor’s degree in a relevant discipline or equivalent relevant professional experience; an engineering degree is not required.
Strong contract-management capability, including interpretation of obligations, scope control, change management, risk identification and coordination of commercial issues with Legal and Contracts.
Demonstrated success managing projects from award through mobilization, startup, stabilization or operational handover, including schedules, costs and resource dependencies.
Proven people leadership in a large matrix organization, including the ability to influence functional leaders, secure resources, hold contributors accountable and resolve conflicts constructively.
Excellent customer communication, negotiation, judgment and follow-through, with the ability to manage several projects and competing priorities.
Working knowledge of industrial operations and the ability to engage technical specialists and challenge unclear assumptions.
Ability to travel up to 30%, including internationally and with concentrated site presence during critical transition periods.

Nice To Haves

Water-treatment, wastewater and performance chemicals expertise is preferred but not required.
Project-management qualifications are an advantage.

Responsibilities

Own integrated transition plans for O&M, BOO and Performance Chemicals contracts, including milestones, responsibilities, dependencies, resource commitments and readiness requirements across multiple projects.
Lead cross-functional teams across Application Engineering, Projects, Commissioning and Startup, O&M, Performance Chemicals, Procurement, Finance, Legal, Contracts, HSE and Quality; secure commitments, resolve competing priorities and drive actions to closure.
Review awarded contracts with the Bid Manager and Contracts team, translating scope, exclusions, customer obligations, performance requirements, acceptance conditions and key dates into executable delivery plans.
Serve as the principal customer contact during transition, lead progress discussions, manage expectations, document decisions and resolve or escalate issues promptly.
Coordinate staffing, recruitment, training, site readiness and operating procedures with the Field Service Director and relevant operational leaders.
Coordinate BOO operational readiness with the VP of Mobile Water, Projects and Operations, including equipment availability, commissioning interfaces, operating resources, acceptance requirements and the start of contracted service.
Coordinate chemicals program startup with the Performance Chemicals team and service partners, including chemical supply, dosing and monitoring equipment, technical support, customer training and service arrangements.
Track mobilization and transition budgets, actual costs, commitments and forecasts across the three businesses with Finance and relevant commercial teams; identify variances and corrective actions within assigned scope.
Manage scope changes and contractual issues with Legal, Contracts and the Bid Manager; document cost and schedule impacts and secure required approvals before making customer commitments.
Maintain risk, issue and action registers; coordinate specialist review of technical, HSE and quality requirements and escalate readiness gaps before they affect startup or service delivery.
Establish readiness and handover criteria with Projects, the receiving operational team and the customer as applicable; verify documentation, training, operating information and ownership of outstanding actions before handover.
Lead transition coordination through stabilization and formally transfer ongoing delivery and customer relationship responsibilities to the designated operational owner.
Provide bid-stage input at the Bid Manager’s request on mobilization assumptions, schedules, resources and delivery risks.
Develop reusable transition plans, checklists and lessons learned to improve future execution.
Perform other duties as assigned.