Senior Service Delivery Specialist

Zayo Group

7d•$68,100 - $104,700

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Senior Service Delivery Specialist to manage the implementation of Lit and Dark Fiber services in one or more of the following product areas: Waves services, Ethernet Services, DIA Services, Managed Solutions Dark Fiber metro and/or Long Haul services Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

Requirements

Bachelor's Degree preferred or equivalent work experience required
Minimum of five (5) years of experience in managing Telecom services projects; ten (10) years of experience preferred
Ability to define project dependencies, manage project milestones, meet and exceed project KPIs
Thorough knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
Strong internal and external collaboration and relationship skills across teams, partners, and all levels of customer organizations supported
Communication, Relationship, and Leadership
Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Self-driven and motivated to provide exceptional customer service
Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Responsibilities

Serve as a key project leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level.
End-to-End Project ownership including but not limited to project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress.
Customer ownership and advocacy; provides ‘Voice of the Customer’ project feedback.
Develop and maintain customer project plans based on contractual requirements and service designs.
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
Perform and oversee daily operational tasks working cross-functionally.
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
Partner with teams to identify gaps and drive improvements.
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
Known as a go-to-person/trusted advisor that willingly assists other team members.
Ability to manage a high volume of orders and tasks.