Senior Service Delivery Manager

Capgemini•Chicago, IL

22d•$98,497 - $233,248•Hybrid

About The Position

We are looking for a Technical Service Delivery Manager to run complex modernization/transformation programs to Cloud, owning the scoping, planning, and execution of features and processes end to end. This TPM role is highly visible across business units where you will be partnering with and influencing the direction of multiple engineering teams within and outside of your business line. As a Service Delivery Manager / leader, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints while navigating ambiguity and multiple priorities.

Requirements

10+ years in Technical Project / Delivery Management roles
Mandatory: Systems Integration (SI) experience with proven delivery ownership
Proven track record of turning around challenging projects
Strong experience managing custom-developed enterprise applications (Java/.NET/Cloud ecosystems)
Strong experience managing global (onshore-offshore) delivery teams
Demonstrated ability to drive execution along with governance or reporting
Strong understanding of SDLC, delivery lifecycle, and engineering workflows
Experience handling performance management and delivery escalations
10+ years of experience in technical program or project management spanning across cross-functional teams, with at least 4+ years in Cloud transformation.
Experience leading large, cross-functional technical programs from concept through delivery.
5+ years of software development experience.
Experience using analytics to translate business issues into investigative solutions and develop KPIs and metrics (e.g., cost savings, improved efficiency, quality, and velocity).
Strong understanding of software development lifecycle (SDLC), system architecture, cloud technologies, and/or hardware integration.
Ability to translate complex technical concepts into clear requirements, timelines, and deliverables.
Proficient in Agile, Scrum, SAFe, or other modern delivery frameworks.
Familiarity with DevSecOps practices, testing frameworks, CI/CD pipelines, and system reliability engineering principles.
Experience with project management tools such as Jira, Azure DevOps, Confluence, and MS Project.
Strong executive communication skills with the ability to brief senior leadership and external stakeholders.
Ability to facilitate cross-functional discussions and resolve technical and programmatic conflicts.
Experience preparing program dashboards, status reports, and decision-ready materials.
Strong analytical skills with the ability to evaluate trade-offs and drive data-informed decisions.
Ability to support long-term technical strategy, capability roadmapping, and resource planning.
Demonstrated leadership in managing matrixed teams, influencing without authority, and fostering accountability and continuous improvement.

Responsibilities

Own end-to-end delivery with clear accountability for execution and outcomes
Drive programs through structured plans and decisive actions
Go beyond reporting—identify issues early and take corrective actions proactively
Manage performance across teams, including addressing underperformance and taking tough calls when required
Lead delivery in a Systems Integrator (SI) context, managing competing priorities across clients, stakeholders, and engineering teams
Identify and resolve real delivery challenges such as: Communication gaps and unclear requirements, Time zone and dependency misalignment, Quality and accountability issues in distributed teams
Engage deeply with engineering teams in custom application environments, managing interdependencies across systems
Provide hands-on technology team leadership, not just stakeholder coordination
Lead stakeholder communication, escalations, and decision-making with a focus on resolution and action