Senior Service Coordinator

Powell•Houston, TX

4h•Onsite

About The Position

Responsible for Coordination of any or all of these three functions within Service: The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales. In its 75+ year history, Powell has always known that its employees are at the heart of its success, with talented people in all parts of its organization. As a manufacturer, Powell recruits and hires experienced and knowledgeable applicants to ensure its product is engineered, fabricated, and assembled to customer specifications. Powell’s culture has and will always be founded in its "can do" attitude. Hard work pays off in all teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis.

Requirements

Minimum of 5-7 years of experience in service coordination, technical services, manufacturing operations, sales, or warranty.
Minimum of 3-5 years experience in leadership role.
Skilled with MS Office and ERP/Service systems.
Ability to prioritize and manage multiple tasks and projects simultaneously.
Strong analytical skills.
Good communication and customer service ability.
Problem-mindset with a focus on continuous improvement.
High attention to details and strong organizational and interpersonal skills.
Must have demonstrated excellent leadership skills.

Nice To Haves

Associate or bachelor’s degree preferred (business, engineering, operations, or related).

Responsibilities

Coordinate service requests, RMAs, repairs, field service jobs, and calibration work orders.
Schedule technicians and ensure required tools, parts, and calibration equipment are available.
Serve as the point of contact for customers for service-related inquiries and product performance issues.
Ensure service activities meet customer expectations and contract requirements.
Manage parts availability, service documentation, and repair/calibration records in company’s resource and planning systems.
Verify warranty eligibility, process claims, and record all warranty information for statistical review.
Coordinate with sales, purchasing, production, and field personnel to facilitate warranty resolution.
Ensure service reports, calibration certificates, failure analyses, material hold-for-disposition reports, and corrective actions are properly documented.
Support manufacturing, quality and engineering teams with accurate service and calibration data for trend analysis.
Track job status and ensure on-time completion of service activities.
Support process improvements, including streamlining calibration, repair, inventory, and inspection workflows.
Develop and update SOPs for service, calibration, and documentation processes.
Apply Lean and continuous improvement tools (5S, root cause analysis, standard work).
Collaborate with engineering, manufacturing, logistics, and quality teams on internal processes and service-related issues.
Assist management in tracking and monitoring KPIs.