Equipment Service Coordinator Senior

Corewell Health • Grand Rapids, MI

1d • Hybrid

About The Position

Job Summary Responsible for ensuring the accuracy of the inventory, technology procurement and invoice reconciliation. Coordinates service with third party vendors, plans and facilitates reclamation and re-distribution of technology. Develops and maintains documentation, as well as provide inventory utilization reports to our customers. Essential Functions Coordinates and manages the inventory database and technology procurement, and executes the reclamation and re-distribution of technology. Responsible for the technology database's accuracy and invoice reconciliation. Along with business leadership, identifies and procures technology, sends equipment out for repair, and sends retired equipment reports and other details to finance. Works with departments to manage technology lifecycle and asset inventories. Coordinates and maintains efforts such as preventative maintenance scheduling, warranty and/or RMA processing for technology staff and service plans. Responsible for measuring and monitoring budget performance, service levels and quality metrics in technology inventory. Provides mentoring to less senior team members and is accountable as role model for customer service excellence. Understands both the current and future states of the technology, and is able to define and articulate pros, cons and recommendations to senior leadership. Expected to work 2-3 days per week onsite at either our east or west location.

Requirements

• High School Diploma or equivalent
• 5 years of relevant experience in the field

Nice To Haves

• Associate's Degree/Technical school or equivalent
• 7 years of relevant experience in the field
• Experience managing processes, assets and vendors within the medical technology and equipment field
• Experience writing user-defined reports

Responsibilities

• Coordinates and manages the inventory database and technology procurement, and executes the reclamation and re-distribution of technology.
• Responsible for the technology database's accuracy and invoice reconciliation.
• Along with business leadership, identifies and procures technology, sends equipment out for repair, and sends retired equipment reports and other details to finance.
• Works with departments to manage technology lifecycle and asset inventories.
• Coordinates and maintains efforts such as preventative maintenance scheduling, warranty and/or RMA processing for technology staff and service plans.
• Responsible for measuring and monitoring budget performance, service levels and quality metrics in technology inventory.
• Provides mentoring to less senior team members and is accountable as role model for customer service excellence.
• Understands both the current and future states of the technology, and is able to define and articulate pros, cons and recommendations to senior leadership.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED