Senior Service Coordinator
About The Position
Responsible for Coordination of any or all of these three functions within Service: The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales. This role ensures service activities meet customer expectations and contract requirements, manages parts availability, service documentation, and repair/calibration records. The Senior Service Coordinator also supports manufacturing, quality, and engineering teams with accurate service and calibration data for trend analysis and contributes to process improvements.
Requirements
- Associate or bachelor’s degree preferred (business, engineering, operations, or related).
- Minimum of 5-7 years of experience in service coordination, technical services, manufacturing operations, sales, or warranty.
- Minimum of 3-5 years experience in leadership role.
- Skilled with MS Office and ERP/Service systems.
- Ability to prioritize and manage multiple tasks and projects simultaneously.
- Strong analytical skills.
- Good communication and customer service ability.
- Problem-mindset with a focus on continuous improvement.
- High attention to details and strong organizational and interpersonal skills.
- Demonstrated excellent leadership skills.
Responsibilities
- Coordinate service requests, RMAs, repairs, field service jobs, and calibration work orders.
- Schedule technicians and ensure required tools, parts, and calibration equipment are available.
- Serve as the point of contact for customers for service-related inquiries and product performance issues.
- Ensure service activities meet customer expectations and contract requirements.
- Manage parts availability, service documentation, and repair/calibration records in company’s resource and planning systems.
- Verify warranty eligibility, process claims, and record all warranty information for statistical review.
- Coordinate with sales, purchasing, production, and field personnel to facilitate warranty resolution.
- Ensure service reports, calibration certificates, failure analyses, material hold-for-disposition reports, and corrective actions are properly documented.
- Support manufacturing, quality and engineering teams with accurate service and calibration data for trend analysis.
- Track job status and ensure on-time completion of service activities.
- Support process improvements, including streamlining calibration, repair, inventory, and inspection workflows.
- Develop and update SOPs for service, calibration, and documentation processes.
- Apply Lean and continuous improvement tools (5S, root cause analysis, standard work).
- Collaborate with engineering, manufacturing, logistics, and quality teams on internal processes and service-related issues.
- Assist management in tracking and monitoring KPIs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
501-1,000 employees
