Senior Service Coordinator

Carrier•Lower Paxton Township, PA

2d•Onsite

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. Service Coordinator- Automated Logic At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets. About This Role The role supports service operations by coordinating daily technician schedules, dispatching / invoicing work orders, and supporting account managers with T&M work. The ideal candidate is self-motivated, attentive to detail, has strong organizational skills, and can leverage technology to enhance the communication and operational efficiency of the service branch.

Requirements

High School diploma or GED
2+ years of customer service experience.
1+ years of experience supporting customers via telephone and email.

Nice To Haves

Experience in the HVAC industry.
Experience with scheduling field service technicians.
Excellent verbal and written communication skills.
Strong organizational skills.
Excellent attention to detail and accuracy.
Experience with Microsoft Office.
Experience with Salesforce and Microsoft Dynamics 365

Responsibilities

Manage daily schedules for field engineers, ensuring prompt response to service requests and maximizing efficiency.
Prepare, manage, and maintain work orders, and all related service documentation.
Manage end-to-end invoicing processes for service workorders, including coordination with internal teams and administrative follow-up.
Manage time and material invoices, and accounts receivable.
Manage Purchase Orders (POs) throughout the account lifecycle.
Support the creation, administration, and renewal tracking of service contracts.
Act as the primary administrative point of contact for customers regarding service coordination, documentation, and invoicing matters.