Senior Client Service Coordinator

Gallagher•Ottawa, ON

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. We are currently looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. As the Account Manager you will be responsible for the day-to-day account management with our small to mid-sized clients. Our approach is warm and our relationships are everything with these client groups.

Requirements

Minimum High School degree
Excellent verbal and written communication skills
Able to quickly determine critical issues

Nice To Haves

8 or more years client coordination
Successful completion of CEBS, GBA, Life License or similar designations
Willingness to travel as needed

Responsibilities

Build, expand, and nurture relationships with existing clients.
Have consultative conversations with your internal client partners (Production/Sales/Analysis) to ensure that your client strategy is aligned and executed.
Focus on client retention and relationship management, uncovering additional opportunities to cross-solve and drive the sale of additional services and coverage levels.
Reciprocally with the client, craft an annual strategy and ensure that all goals are being executed, quickly seeking solutions to problems.
Develop working relationships with all internal partners and be an active participant in building a strong office culture.
Contribute from administrative to strategic tasks, impacting both.
Utilize benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, and work with the entire HR suite to ensure proper technical account implementation.

Benefits

Competitive salary
Great teams
Exciting career opportunities
Flexible medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options
Retirement savings including RRSP including a company match, TFSA, pension and more
Employee Stock Purchase Plan
Educational expense reimbursement
Employee assistance programs
Discounted gym membership (GoodLife Fitness)
Opportunity for flexible work arrangements
Paid sick days & personal days
Employee education recognition program
Employee referral bonus program