Senior Service Center Technician

Xylem•Carterville, IL

3d•Onsite

About The Position

The Senior Service Center Technician will be responsible for initiating and executing service activities at service center locations in a safe and efficient manner. This role proactively troubleshoots electrical systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). May interface with customer.

Requirements

HS diploma or equivalent
Capable of obtaining a CDL, class A or B with applicable endorsements
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
Work experience preferred
2 to 5 years of technical work experience including industrial or commercial process water experience
Electrical, mechanical, diesel, experience depending on business unit
Work without direct supervision and can provide coaching/training to entry-level technicians
Technically sound
Experience with Microsoft Office
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

Nice To Haves

May have industry specific license(s)
Electrical experience

Responsibilities

Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with minimal supervision
Works independently