Senior Service Center Technician

Xylem • Carterville, IL

1d • Onsite

About The Position

The Senior Service Center Technician will be responsible for initiating and executing service activities at service center locations in a safe and efficient manner. This role proactively troubleshoots electrical systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). May interface with customer. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Requirements

• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• 2 to 5 years of technical work experience including industrial or commercial process water experience
• Electrical, mechanical, diesel, experience depending on business unit
• Work without direct supervision and can provide coaching/training to entry-level technicians
• Technically sound
• Experience with Microsoft Office
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

Nice To Haves

• May have industry specific license(s)
• Electrical experience

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently
• Troubleshoots electrical systems
• Works with mechanical, electrical, diesel equipment conditions
• Conducts preventative maintenance and parts inventory
• Anticipates and corrects safety issues (both Company and Customer owned equipment)

Benefits

• Paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Reasonable accommodations to enable all employees to perform their essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED