Senior Service Center Repair Manager - Rice Creek, MN or Plainfield, IN

Medtronic•Minneapolis, MN

8d•$133,600 - $200,400•Onsite

About The Position

The Senior Manager, Service Center, leads multiple US Service Centers (in house repair operations) across multiple sites, with accountability for overall performance, leadership alignment, and operational excellence. This role leads a team of managers and supervisors, setting and executing strategy, defining expectations, and driving accountability, and ensuring operational discipline across several locations. The Senior Manager is expected to understand the operational details and engage directly when needed, balancing day to day execution with longer term operational and organizational improvements and goal attainment. This role requires strong leadership while balancing near term business needs with long term capability and organizational effectiveness. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 5 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Requirements

Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience, OR advanced degree with a minimum of 5 years of relevant experience AND 5+ years of managerial experience.

Nice To Haves

Manager–level operations leadership experience
Background leading multi‑site service, repair, or depot operations within complex operational environments.
Demonstrated success leading other managers and setting up a strong culture
Strong operational mindset with experience in capacity planning, workflow optimization, and continuous improvement.
Demonstrated ability to standardize and harmonize operational processes across multiple facilities or regions to improve efficiency and consistency.
Capability to oversee capacity planning, demand variability, workflow prioritization, and service turnaround performance in repair or service center operations.
Leadership involvement in operational readiness and infrastructure planning for new product introductions.
Working knowledge of operating within regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance.
Metric and KPI focused on driving day to day operations, while monitoring early warning signs to prevent larger issues.
Track record establishing governance structures, escalation frameworks, and management operating rhythms for complex service operations.
Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems (e.g., Medtronic Performance System, Tier Management).
Solutions‑oriented and problem solver with a focus on root cause and prevention
Strong business system skills, including but not limited to: SAP, PowerBI, Tableau, PowerPoint and Excel.

Responsibilities

Provides leadership across multiple Service Centers locations throughout the US
Sets expectations for how service centers: Execute repair, calibration, preventative maintenance, and engineering change upgrades
Plan capacity, manage demand variability, and respond to critical or time‑sensitive situations
Implement service infrastructure for new product introductions and ensure service readiness at launch
Find, develop and measure cost savings initiatives to drive continuous improvement and service center leverage
Implementation and accountability for Medtronic Performance Systems initiatives and deliverables (Lean Sigma / Tier Management)
Lead through leaders. Manages a group of managers and supervisors overseeing teams that: Manage workflow prioritization, capacity planning, and scheduling, including response to critical or time‑sensitive situations
Define and implement service center changes to account for volume changes, headcount changes and overall service e center growth
Establishes clear operating rhythms and performance expectations across service centers
Drives continuous improvement in quality, cycle time, cost, and service performance
Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision‑making at the management level
Harmonize service center procedures and processes to align with global strategy and identified efficiencies
Participate in defining future roadmap for service centers across Americas Service and Repair region.
Leads and develops direct reports, ensuring consistent leadership standards across locations
Holds leaders accountable for: Operational performance, Talent development, Problem‑solving maturity
Creates leadership bench strength and succession strategy for service operations
Drives cultural consistency around safety, quality, accountability, and continuous improvement
Makes org design and talent decisions/recommendations that enable scale and sustainability
Owns adherence to SOPs, quality systems, audit readiness, and regulatory requirements
Supports Quality Management System harmonization efforts aligning procedures across service centers
Ensures accurate records, documentation, and systems are consistently maintained
Owns escalation process. Ensure the right issues rise to the right level, at the right time

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)