Automotive Service Advisor - Fort Collins, CO
About The Position
We're hiring a Senior Service Advisor who can own the drive with confidence. If you've built a book of customers who ask for you by name, hit your numbers without leaning on high-pressure tactics, and can steady a busy Saturday morning lane, we should talk. Fort Collins is a service market with real volume and real loyalty — a lot of our customers have bought three and four vehicles from us. That means your job isn't chasing one-time repair orders. It's protecting relationships worth a decade of revenue. You'll work a well-equipped shop with technicians who don't need to be babysat, a parts department that keeps you supplied, and a fixed ops leader who will back your decisions in front of a customer. We invest in advisors who want to grow — not ones we plan to replace in eight months.
Requirements
- 3+ years as a Service Advisor in a franchise dealership
- Demonstrated track record on CSI and customer retention — be ready to talk about your actual numbers
- Ability to explain technical work in plain language without talking down to anyone
- Comfort with dealership DMS and service scheduling systems
- Valid driver's license with an insurable record
- Professional written and verbal communication
Nice To Haves
- Nissan experience (NNAnet, Nissan warranty submission, Nissan service certifications)
- Experience mentoring or leading a service drive
- ASE C1 Service Consultant certification
- Bilingual English/Spanish
Responsibilities
- Serve as the primary point of contact for customers from write-up through delivery — set expectations clearly and then meet them
- Build accurate, well-documented repair orders that technicians can actually work from
- Present recommended maintenance and repairs honestly, with the "why" behind each item, so customers make informed decisions
- Manage the status of every open RO in your queue and communicate proactively — no customer should ever have to call and ask what's happening with their vehicle
- Handle warranty, extended service contracts, and Nissan-specific programs correctly the first time
- Resolve escalations before they become surveys or reviews, and know when to bring a manager in
- Mentor newer advisors on process, product knowledge, and customer handling
- Hit and exceed targets for hours per RO, effective labor rate, and CSI
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and paid holidays
- Employee discounts on vehicles, parts, and service
- Paid Nissan factory training and certification
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
