Senior Server Administrator

Administrative Office of the Courts•Olympia, WA

21h•Hybrid

About The Position

Responsible for the operation and support of Core Systems, such as Exchange, M365 Apps including SharePoint and Teams, On-Premises Microsoft Server platforms, Device Management platforms, and other Core Systems. Performs daily tasks, both common and complex, including monitoring/responding to ticketing requests, responding to system alerts, processing access control requests, new user creation, and creating documentation to share with team members. Other work may also be assigned by the Core Systems supervisor.

Requirements

A Bachelor’s degree in Computer Science or closely related field. Relevant experience may substitute for education on a year for year basis.
Proficiency in Windows Active Directory Administration
Experience working directly with virtual environments, such as VMWare
Experience working with Azure, including identity management and resource creation/maintenance
Experience supporting Enterprise Messaging Systems, such as Microsoft Exchange
Experience administering Microsoft Office 365
Advanced knowledge of key system utilities and applications; such as the ones below. Responsibilities for these applications include learning, designing, documenting, implementing, troubleshooting, recovering, and training peers and staff.
M365 Administration, including SharePoint
Microsoft Server (All Versions)
Exchange - Enterprise Messaging
Disaster Recovery - Bi-annually restore systems at remote site, potentially using unlike hardware
BizTalk
Advanced knowledge of Active Directory/Windows server administration
Advanced knowledge of VMWare administration
Strong understanding of major enterprise Windows operating systems
Able to independently prioritize workload, clearly articulate technical concepts and work with various teams to provide timely, accurate, clear and concise service to all who need it.
Skilled in independently learning new software and concepts without training.

Responsibilities

Develop, maintain, and manage standard operating procedures and configurations for assigned systems.
Maintain advanced knowledge of AOC Infrastructure to independently learn and implement software products that best meets AOC business needs.
Perform complex troubleshooting and problem resolution to ensure business continuity, reliability and performance.
Regularly evaluate software products for accuracy, business impact, and potential problems to ensure the best product is used for AOC business needs.
Learn and utilize support products to minimize business impact and provide the highest level of productivity.
Consult and mentor AOC Staff and Court employees in order to streamline processes and improve efficiency.
Independently create processes for upgrades, maintenance, and disaster recovery for assigned systems.
Perform lead duties in workgroups and projects as assigned by Core Systems supervisor. Lead duties include providing advanced knowledge of architecture, workload planning, instructing, training, monitoring and documentation.
Ability to prioritize multiple assigned tasks and execute parallel tasks in a high-pressure environment.
Serve as primary support for individual Core Systems including, BizTalk, Exchange, SharePoint, Teams, and various COTS programs along with supporting their on-premise servers.
Performs other work as assigned.