Senior Technician / Server Administrator

Sonic Healthcare USA•Aiea, HI

2d•$67,000 - $72,000•Onsite

About The Position

The Senior Technician / Server Administrator is responsible for the implementation, maintenance, and support of the local lab Microsoft and VMware environments. This role requires a strong foundational knowledge of Windows Server, Windows workstations, and Active Directory. The Senior Technician / Server Administrator will install, administer, and optimize server infrastructure to ensure high performance of supported business applications. This includes maintaining the availability of virtualization hosts, supporting new system implementations, and developing processes and procedures for the ongoing management of the server environment. This role works closely with the SHUSA Server Team to monitor, maintain, and optimize system performance.

Requirements

Strong foundational knowledge of Windows Server, Windows workstations, and Active Directory
Associate degree in a technical field or equivalent professional experience

Nice To Haves

VMware VCP and/or Microsoft MCSE certification preferred

Responsibilities

Provide day-to-day administration and support of Windows Server environments, including Microsoft Active Directory, Exchange, and file and print services
Maintain and manage software licensing inventory to ensure compliance
Perform backup and recovery operations, ensuring data integrity and reliability of backup procedures; monitor daily backup activities and manage offsite storage processes
Install, configure, and troubleshoot Group Policy Objects and administrative templates in collaboration with the SHUSA Server Team
Develop and maintain scripts in accordance with organizational standards and templates
Conduct daily system monitoring to ensure the integrity, availability, and performance of hardware, server resources, and key processes
Review system and application logs and verify successful completion of scheduled tasks such as backups
Perform regular file archival and data purging in accordance with data retention policies
Collaborate with Infrastructure Engineers and IT specialists to implement server enhancements and design modifications
Provide technical support to end users and troubleshoot reported issues as needed
Deliver Tier 1, Tier 2, and Tier 3 support for escalated issues, including: User authentication, password, and multi-factor authentication (MFA) issues, Account lockouts and access permission troubleshooting, File share access, drive mapping, and permissions management, Microsoft Outlook and Exchange Online support, Microsoft Teams, SharePoint, and collaboration tool support, Network connectivity, VPN, printer, and remote access troubleshooting, Software installation, updates, and configuration support, Onboarding and offboarding activities, including account provisioning and equipment setup
Apply operating system patches, updates, and upgrades to server and desktop environments in accordance with organizational standards
Develop and maintain system documentation, including installation and configuration procedures
Demonstrate strong analytical, troubleshooting, and problem-solving capabilities
Communicate technical concepts effectively to both technical and non-technical stakeholders
Manage multiple priorities and tasks in a fast-paced environment
Operate independently and collaboratively within a team setting
Participate in an on-call rotation as required
Travel occasionally to support installations and infrastructure needs
Perform additional duties as assigned