Senior Security Operations Manager

Securitas Security Services • San Jose, CA

2h • Onsite

About The Position

The Senior Security Operations Manager is responsible for the development, management, and enforcement of security policies and procedures to safeguard physical and technology assets, employees, and visitors within a 24x7 security operation. This role involves conducting risk analyses and audits to identify and mitigate security vulnerabilities. Key leadership responsibilities include coaching, mentoring, and evaluating direct reports, as well as optimizing staffing models and ensuring efficient vetting of personnel. The manager will continuously evaluate operational programs, provide solutions for deficiencies, and update procedures as needed. Collaboration with internal and external partners, including HR, Finance, and Operations teams, is essential to meet business objectives. The position also serves as an escalation point for complaints and inquiries, oversees payroll duties, drives automation, and manages administrative support functions like training and onboarding. A significant part of the role involves managing the operation and installation of regional and/or global physical security systems, including design, development, implementation, commissioning, and user training. Securitas, the company, is committed to diversity, equity, inclusion, and belonging, and operates with core values of Integrity, Vigilance, and Helpfulness to protect homes, workplaces, and communities.

Requirements

• 5-7 years of experience in managing the operation and installation of regional and/or global physical security systems.
• Experience as a Physical Security Program Manager for large, complex, installations are a must.
• Advanced knowledge and experience with the Security Integrator Industry.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion and diplomacy.
• Advanced skills in all Microsoft products with a special emphasis on Excel.
• Ability to travel 20% of the time.
• Ability to work at times in an industrial environment.
• Excellent teamwork skills, results oriented, high energy and self-motivated.
• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
• Knowledge of 24x7 security operations and procedures.
• Proven experience in staff management, including coaching, mentoring training, assigning work and discipline.
• Ability to provide positive direction and motivate performance to drive employee engagement.
• Adapt to multiple changing priorities and carry out multiple assignments concurrently.
• Understanding of a variety of security and safety devices and controls.
• Strong knowledge of workforce planning and scheduling.
• Ability to maintain professional composure at all times.
• Use of personal computers is required, and a working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel are mandatory.
• Proficiency in Infor WFM is also required.
• Ability to quickly learn new programs is required as well.
• Strong oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Ability to adapt to changes in a fast-paced external environment and organization.
• Excellent project management skills are required with ability to work in a fast-paced environment.
• Candidates should have experience in prioritizing tasks effectively and working seamlessly across organizational boundaries.

Nice To Haves

• BA/BS degree.
• Extensive experience in corporate security and workplace safety.
• Certification in either S2 or Lenel Access Control Systems.
• CPP, PSP or CISSP Certification.
• 3 to 5 years of experience in managing security professionals or security monitoring centers desired.
• Knowledge of SharePoint, Teams, and other Microsoft software products is ideal.
• Familiarity working in a union environment.

Responsibilities

• Develop, manage, and enforce security policies and procedures to protect physical and technology assets, employees, and visitors to include conducting risk analyses and audits to identify and address potential security vulnerabilities for a 24x7 security operation.
• Serves as a leader, coach, and mentor to direct reports.
• Meets regularly with employees.
• Evaluate performance of personnel.
• Documents career development opportunities, performance deficiencies, and disciplines according to client and company standards.
• Constant evaluation of operational programs and procedures for consistency and efficiency including providing solutions to address operational deficiencies and updating operational procedures as needed.
• Liaises with internal and external partners regarding security related projects.
• Optimize staffing models to ensure efficient staffing and vetting of personnel to ensure depth in staffing for all post assignments.
• Ensures the quality control of all internal and external formal reporting and communications.
• Works cross functionally with HR, Finance, and Operations team members to meet business objectives.
• Efficiently manage and oversee the operations team, ensuring adherence to all processes and procedures for both the client and the company.
• Coordinates with and acts as a liaison for the Regional Account Manager.
• Acts in lieu of Regional Account Manager as needed.
• Acts as an escalation point of contact all complaints and inquiries received from the Client, management, staff, or other departments; investigates, prepares reports/statements, collects evidence, and presents findings to regional or senior management.
• Take ownership and ensure accuracy of weekly payroll cycling duties to include but not limited to service level agreements (SLAs), and KPIs.
• Effectively own and implement strategic objectives on an ongoing basis to meet business and client needs.
• Drive automation and technology enhancements to create efficiency opportunity.
• Responsible for administrative and other support duties to include training, onboarding, and collection of metrics.
• Maintain awareness of all incidents locally and nationally to maintain operational readiness.
• Securing the compliance of physical security project standards, project Scopes of Work, budgets and timelines.
• Designs, develops, and implements solutions for system installations, upgrades, repairs and change outs.
• Support security system equipment commissioning.
• Completing the final Test and Acceptance of security systems.
• Build and deploy training programs for all users of physical security systems.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Availability of accessing earned wages on a daily basis, prior to payday (some populations)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed