Senior Security Operations Manager

Securitas Security Services•San Jose, CA

11d•Onsite

About The Position

The Senior Security Operations Manager will develop, manage, and enforce security policies and procedures to protect physical and technology assets, employees, and visitors. This role involves conducting risk analyses and audits for a 24x7 security operation. The manager will serve as a leader, coach, and mentor to direct reports, evaluating performance and documenting career development. Responsibilities include constant evaluation of operational programs for consistency and efficiency, liaising with internal and external partners, optimizing staffing models, and ensuring the quality control of all reporting and communications. The role requires cross-functional collaboration with HR, Finance, and Operations teams, and acts as a liaison for the Regional Account Manager, potentially acting in their stead. This position serves as an escalation point for complaints and inquiries, requiring investigation, report preparation, evidence collection, and presentation of findings. The manager will also oversee weekly payroll cycling, implement strategic objectives, drive automation and technology enhancements, and handle administrative duties such as training and onboarding. Maintaining awareness of local and national incidents is crucial for operational readiness. Excellent project management skills are required for prioritizing tasks and working seamlessly across organizational boundaries. The role involves securing compliance with physical security project standards, scopes of work, budgets, and timelines, as well as designing, developing, and implementing solutions for system installations, upgrades, repairs, and change-outs. Support for security system equipment commissioning and final test and acceptance, along with building and deploying training programs for physical security systems, are also key responsibilities.

Requirements

5-7 years of experience in managing the operation and installation of regional and/or global physical security systems.
Experience as a Physical Security Program Manager for large, complex, installations are a must.
Advanced knowledge and experience with the Security Integrator Industry.
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion and diplomacy.
Advanced skills in all Microsoft products with a special emphasis on Excel.
Ability to travel 20% of the time.
Ability to work at times in an industrial environment.
Excellent teamwork skills, results oriented, high energy and self-motivated.
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
Knowledge of 24x7 security operations and procedures.
Proven experience in staff management, including coaching, mentoring training, assigning work and discipline.
Ability to provide positive direction and motivate performance to drive employee engagement.
Adapt to multiple changing priorities and carry out multiple assignments concurrently.
Understanding of a variety of security and safety devices and controls.
Strong knowledge of workforce planning and scheduling.
Ability to maintain professional composure at all times.
Use of personal computers is required, and a working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel are mandatory.
Proficiency in Infor WFM is also required.
Ability to quickly learn new programs is required as well.
Strong oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
Ability to take initiative and achieve results.
Ability to adapt to changes in a fast-paced external environment and organization.
Familiarity working in a union environment.
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
Handling and being exposed to sensitive and confidential information.
Regular talking and hearing.
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
Close vision, distance vision, and ability to adjust focus.
Conducting oral presentations and group meetings.
Directing, motivating, training, coaching, and disciplining staff in a positive manner.
Reading and analyzing reports and financial data, including related computer usage.
Responding on an on-call basis to emergencies and incidents at all hours.

Nice To Haves

BA/BS degree.
Extensive experience in corporate security and workplace safety.
Certification in either S2 or Lenel Access Control Systems.
CPP, PSP or CISSP Certification.
3 to 5 years of experience in managing security professionals or security monitoring centers desired.
Knowledge of SharePoint, Teams, and other Microsoft software products is ideal.

Responsibilities

Develop, manage, and enforce security policies and procedures to protect physical and technology assets, employees, and visitors.
Conduct risk analyses and audits to identify and address potential security vulnerabilities for a 24x7 security operation.
Serve as a leader, coach, and mentor to direct reports, evaluating performance and documenting career development.
Constantly evaluate operational programs and procedures for consistency and efficiency, providing solutions to address deficiencies.
Liaise with internal and external partners regarding security-related projects.
Optimize staffing models to ensure efficient staffing and vetting of personnel.
Ensure the quality control of all internal and external formal reporting and communications.
Work cross-functionally with HR, Finance, and Operations team members to meet business objectives.
Manage and oversee the operations team, ensuring adherence to all processes and procedures.
Coordinate with and act as a liaison for the Regional Account Manager, acting in their lieu as needed.
Act as an escalation point of contact for all complaints and inquiries, investigating, preparing reports, collecting evidence, and presenting findings.
Take ownership and ensure accuracy of weekly payroll cycling duties, including service level agreements (SLAs) and KPIs.
Own and implement strategic objectives on an ongoing basis to meet business and client needs.
Drive automation and technology enhancements to create efficiency opportunities.
Responsible for administrative and other support duties including training, onboarding, and collection of metrics.
Maintain awareness of all incidents locally and nationally to maintain operational readiness.
Manage physical security project standards, project scopes of work, budgets, and timelines.
Design, develop, and implement solutions for system installations, upgrades, repairs, and change outs.
Support security system equipment commissioning.
Complete the final Test and Acceptance of security systems.
Build and deploy training programs for all users of physical security systems.