Senior Security Guard - Health

University of California, San Francisco•San Francisco, CA

2d•Onsite

About The Position

The Senior Security Guard, also known as a Health Safety Ambassador (HSA) at UCSF Health, helps maintain a safe, welcoming, and secure environment across UCSF Medical Center facilities. As a frontline representative of Security Services, the HSA protects patients, staff, visitors, and physical assets through patrols, access control, safety surveillance, and timely incident response. The position includes specific POST responsibilities, customer-focused engagement, and participation in events or special assignments requiring a professional security presence and interaction with the public. The role also involves physically intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols. A $500 sign-on bonus is offered to eligible new external hires who have not worked for a UC in the last 12 months. It is payable after 30 days of continuous employment.

Requirements

High school diploma or GED.
At least one year of experience in customer service, security, public safety, or law enforcement.
Knowledge of standard security protocols and emergency response procedures.
Strong written and verbal communication skills.
Ability to engage respectfully with diverse populations, including people with physical or mental health needs.
Basic computer skills for incident reporting, including use of email and access control systems.
Complete Prevention/De-escalation training within six months of hire.
Valid California Guard Card issued by the Bureau of Security and Investigative Services.
Valid California Driver’s License.
Ability to work various shifts and days of the week onsite in San Francisco.

Nice To Haves

Associate's degree in criminal justice or a related field.
At least two years of experience in a healthcare or institutional security environment.
CPR/First Aid Certification.

Responsibilities

Conduct proactive patrols across UCSF Medical Center facilities.
Control access and conduct safety surveillance.
Respond to incidents in a timely manner.
Help protect patients, staff, visitors, and physical assets.
Perform specific POST responsibilities.
Engage with patients, staff, visitors, and the public in a customer-focused manner.
Participate in events or special assignments requiring a professional security presence and public interaction.
Physically intervene in escalated situations and apply approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.